Split ‘n’ Close for Zendesk
- Category rank
- #23 in Agent Productivity
- Listing audit
- 59/100
Split ‘n’ Close is a Zendesk Marketplace app by SmallCubed Inc.. With a rating of 4.0★ from 82 reviews, it currently ranks #23 in the Agent Productivity category.
Split ‘n’ Close is the #23 ranked Agent Productivity app on Zendesk, with a 4.0 average rating from 82 reviews, as of Oct 29, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 29, 2026
Split ‘n’ Close ranks #23 of 437 in Agent Productivity on Zendesk. It holds a 4.0★ average from 82 reviews on Zendesk.
Pros
- No standout positives in the measured data.
Cons
- −Only 82 reviews — the average can still move with a few new ratings
About Split ‘n’ Close
How Split ‘n’ Close works
Show full descriptionShow less
Split ‘n’ Close — Let's you split a ticket off into a new one, when the content has become a separate issue. In addition, it allows you to explicitly close a ticket, with an explanation of why. A last feature is that it shows you quite clearly when an attached file is too big and is not being displayed and lets you download the original email with a single click.
Split ticket
Create a new ticket based on the contents of the current one.
Automatically fills in from last comment, though you can edit.
Choose comments from original ticket to add to the new one. (Premium Feature)
Choose the assignee for the new ticket. (Premium Feature)
Allows all custom fields to be filled in. (Premium Feature)
Creates a note on both the old and new tickets to easily refer back and forth.
Add attachments from either the ticket or the file system. (Premium Feature)
Choose the requester for the new ticket. (Premium Feature)
Can optionally add tag(s) to the new ticket. (Premium Feature)
Indicate the group/agent to which the new ticket should be assigned. (Premium Feature)
Add comment (public or private) to the parent ticket.
Append all the CCs from the parent ticket to the child ticket.
