Yuma AI is the #20 ranked helpdesk app on Shopify, with a 5.0 average rating from 9 reviews, with a free plan available, as of July 9, 2026.
Yuma AI is a Shopify App Store app by Yuma AI, launched May 2025. With a rating of 5.0★ from 9 reviews, it currently ranks #20 in the Helpdesk category.
AppRanks data: Yuma AI ranks #20 in Helpdesk on Shopify App Store, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Yuma AI is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
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About Yuma AI
How Yuma AI works
Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.
Screenshots
Key features
- Built to fully resolve tickets, not just deflect or hand off
- Ask Yuma to build automations, analyze tickets, monitor performance, and more
- Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
- Matches your brand voice across email, chat, and social; in any language, 24/7
- Comes with white-glove support
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Kustomer IntegrationIntegrate Kustomer for enhanced customer relationship management.
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
Pricing plans
Small850/month |
Medium |
Category rankings
As of Jul 9, 2026- Helpdesk#20of 215Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Yuma AI ranks for 35 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Yuma AIdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Yuma AI?
Yuma AI is an app for Shopify. It currently holds a 5.0-star rating from 9 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Yuma AI.
Is Yuma AI free?
Yuma AI offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Small unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Yuma AI?
Yuma AI is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Yuma AI rank on Shopify?
Yuma AI currently sits at position #20 in the Helpdesk category on Shopify. That places it in the top 9% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Yuma AI integrate with?
Yuma AI lists 6 integrations on its Shopify marketplace page. The most prominent are Gorgias, Klaviyo, Kustomer, Recharge, ShipUp, Zendesk. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.