WhatsDesk Voice‑Video Helpdesk is the #169 ranked helpdesk app on Shopify, with a free plan available, as of July 9, 2026.
WhatsDesk Voice‑Video Helpdesk is a Shopify App Store app by WhatsDesk, launched November 2025.
AppRanks data: WhatsDesk Voice‑Video Helpdesk ranks #169 in Helpdesk on Shopify App Store, placing it in the top 79% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WhatsDesk Voice‑Video Helpdesk is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by WhatsDesk — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About WhatsDesk Voice‑Video Helpdesk
How WhatsDesk Voice‑Video Helpdesk works
WhatsDesk is a voice- and video-first helpdesk for Shopify stores. Instead of only typing, agents can send quick voice notes, short video clips, or screen shares directly inside support tickets, so issues get resolved clearly and fast. When both the agent and customer are online, it works as live chat. When they are not, it falls back to threaded tickets with a unified email inbox, so no conversation gets lost. Messages are auto-transcribed and translated for global customers. Set up in minutes.
Screenshots
Key features
- Real-time live chat with smart fallback to threaded tickets when agents are away
- Reply inside tickets using voice notes, short video clips, or screen share
- Public ticket links let customers follow and reply securely
- Unified inbox with email in & out so conversations stay in one place
- Auto-transcribes and translates messages to support customers in any language
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Live ChatProvide instant support to customers through live chat functionality.Differentiator
Category rankings
As of Jul 9, 2026- Helpdesk#169of 216Top 79%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
WhatsDesk Voice‑Video Helpdesk ranks for 5 keywords across Shopify App Store. Here are the top 3:
- Rank #50
- 2.helpdeskRank #116
- Rank #47
Competitors & alternatives
WhatsDesk Voice‑Video Helpdeskdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is WhatsDesk Voice‑Video Helpdesk?
WhatsDesk Voice‑Video Helpdesk is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by WhatsDesk.
Is WhatsDesk Voice‑Video Helpdesk free?
WhatsDesk Voice‑Video Helpdesk offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses WhatsDesk Voice‑Video Helpdesk?
WhatsDesk Voice‑Video Helpdesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does WhatsDesk Voice‑Video Helpdesk rank on Shopify?
WhatsDesk Voice‑Video Helpdesk currently sits at position #169 in the Helpdesk category on Shopify. That places it in the top 78% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.