Customer Support AI Chat by SR for Shopify App Store
Customer Support AI Chat by SR is the #190 ranked helpdesk app on Shopify, with a free plan available, as of Sep 4, 2026.
Customer Support AI Chat by SR is a Shopify App Store app by Lemuel Torrefiel, launched December 2025.
AppRanks data: Customer Support AI Chat by SR ranks #190 in Helpdesk on Shopify App Store, placing it in the top 74% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Support AI Chat by SR is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Lemuel Torrefiel — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Customer Support AI Chat by SR
How Customer Support AI Chat by SR works
SupportRules gives Shopify stores an AI-powered chat widget that answers customer questions, handles FAQs, and boosts conversions automatically. Merchants can create custom AI rules, customize the widget, and offer 24/7 support without hiring staff. It saves time, reduces repetitive inquiries, and improves the shopping experience with instant, intelligent responses.
Screenshots
Key features
- Chat Widget
- AI Powered Responses
- Custom Ticketing System for Escalation of Important Customer Issues
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
- FAQ ManagementCreate and manage a comprehensive FAQ section for customer support.niche
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.common
Pricing plans
Starter10/month
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Small
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Most popular Growth30/month
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Pro60/month
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Category rankings
As of Sep 4, 2026- Helpdesk#190of 257Top 74%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Customer Support AI Chat by SR ranks for 5 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #240
- Rank #201
- Rank #239
Competitors & alternatives
Customer Support AI Chat by SR doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Customer Support AI Chat by SR?
Customer Support AI Chat by SR is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Lemuel Torrefiel.
Is Customer Support AI Chat by SR free?
Customer Support AI Chat by SR offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Customer Support AI Chat by SR?
Customer Support AI Chat by SR is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Customer Support AI Chat by SR rank on Shopify?
Customer Support AI Chat by SR currently sits at position #190 in the Helpdesk category on Shopify. That places it in the top 74% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.