ResponseCX for Shopify App Store
ResponseCX is the #134 ranked helpdesk app on Shopify, with a free plan available, as of July 9, 2026.
ResponseCX is a Shopify App Store app by Stateset, Inc., launched May 2021.
AppRanks data: ResponseCX ranks #134 in Helpdesk on Shopify App Store, placing it in the top 63% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ResponseCX is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Stateset, Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from ResponseCX?
See ResponseCX's alternatives ranked by audit score, rating, and review velocity.
About ResponseCX
How ResponseCX works
ResponseCX delivers intelligent, autonomous AI Agents that execute tasks, make decisions, and drive results. Our digital workforce revolutionizes DTC customer service operations, handling everything from order modifications to subscription changes with unparalleled efficiency. Join us in reshaping the commerce landscape with AI-driven, result-oriented solutions that transform your CX operations and delight your customers.
Screenshots
Key features
- Accurate and personalized ticket resolution using AI
- Auto-close tickets that have been resolved with personalized responses.
- Integrated with Gorgias for auto-resolving customer tickets
- Add and Update answers based on your knowledge base, rules and brand attributes
- Automate Order Cancellations, Order Tagging and Order Modifications
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Additional FeaturesExplore more features and capabilities available for your store.Niche
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order ManagementManage and track all customer orders efficiently.
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Subscription ManagementOffer subscription services to customers for recurring purchases and billing.
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Third-Party Logistics (3PL)Utilize third-party logistics providers for efficient order fulfillment.
- Order Tracking FeaturesProvide customers with tracking information for their orders.Niche
Pricing plans
ReSponse170/month |
ReSponse350/month |
Category rankings
As of Jul 9, 2026- Helpdesk#134of 216Top 63%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ResponseCX ranks for 6 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #174
- Rank #33
- Rank #113
Competitors & alternatives
ResponseCXdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is ResponseCX?
ResponseCX is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Stateset, Inc..
Is ResponseCX free?
ResponseCX does not offer a permanent free plan on Shopify. Pricing starts at 170, and the listed tiers are ReSponse, ReSponse. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ResponseCX?
ResponseCX is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does ResponseCX rank on Shopify?
ResponseCX currently sits at position #134 in the Helpdesk category on Shopify. That places it in the top 62% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ResponseCX integrate with?
ResponseCX lists 6 integrations on its Shopify marketplace page. The most prominent are & more, 3PLs, orders, returns, subscriptions, tracking. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.