Smartsupp Live Chat & Chatbots for Shopify App Store
Smartsupp Live Chat & Chatbots is the #185 ranked chat app on Shopify, with a 2.3 average rating from 3 reviews, with a free plan available, as of July 8, 2026.
Smartsupp Live Chat & Chatbots is a Shopify App Store app by ⭐ Smartsupp ⭐, launched October 2021. With a rating of 2.3★ from 3 reviews, it currently ranks #185 in the Chat category.
AppRanks data: Smartsupp Live Chat & Chatbots ranks #185 in Chat on Shopify App Store, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Smartsupp Live Chat & Chatbots is a mixed-rating Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by ⭐ Smartsupp ⭐ — established developer track record
Cons
- −Average rating below 4.0 (2.3★) — read recent low-star reviews before committing
- −Limited review base (3) — ratings can shift significantly with new feedback
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About Smartsupp Live Chat & Chatbots
How Smartsupp Live Chat & Chatbots works
Smartsupp offers a wide range of practical solutions to help grow your business. From the Mira AI Shopping Assistant, which provides personalized product recommendations, to responsive live chat and efficient chatbots, tools to improve customer interactions and streamline sales processes.
Trusted by e-commerce businesses around the globe, Smartsupp is designed to support your growth with AI-driven features.
Screenshots
Key features
- Mira AI: Boost sales and personalize your shopping
- Chatbot: Automate responses to deliver quick and consistent customer care.
- Live Chat: Deliver real-time support to keep your customers engaged.
- Lead Generation: Capture valuable leads and expand your customer base.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- APIUtilize APIs to connect and extend your application's functionality.Niche
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.Niche
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Niche
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Premium SupportReceive dedicated assistance with premium support options available.Niche
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- Review Request AutomationSend and manage requests for feedback and reviews.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Unlimited Conversation ManagementEngage in unlimited conversations with your customers.Niche
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Live ChatProvide instant support to customers through live chat functionality.Common
- Personalized RecommendationsProvide tailored product suggestions based on customer behavior and preferences.Common
Pricing plans
Free
|
Solo24/month
|
Most popular Plus35/month
|
Expert117/month
|
Category rankings
As of Jul 8, 2026- Chat#185of 386Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Smartsupp Live Chat & Chatbots ranks for 34 keywords across Shopify App Store. Here are the top 3:
- Rank #5
- Rank #9
- 3.livechatRank #31
Competitors & alternatives
Smartsupp Live Chat & Chatbotsdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Smartsupp Live Chat & Chatbots?
Smartsupp Live Chat & Chatbots is an app for Shopify. It currently holds a 2.3-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ⭐ Smartsupp ⭐.
Is Smartsupp Live Chat & Chatbots free?
Smartsupp Live Chat & Chatbots offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Solo, Plus, Expert unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Smartsupp Live Chat & Chatbots?
Smartsupp Live Chat & Chatbots is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Smartsupp Live Chat & Chatbots rank on Shopify?
Smartsupp Live Chat & Chatbots currently sits at position #185 in the Chat category on Shopify. That places it in the top 48% of 386 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Smartsupp Live Chat & Chatbots integrate with?
Smartsupp Live Chat & Chatbots lists 5 integrations on its Shopify marketplace page. The most prominent are API, Email, Facebook Messenger, Google Analytics, whatsapp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Smartsupp Live Chat & Chatbots support?
Smartsupp Live Chat & Chatbots declares support for 9 languages on its Shopify marketplace listing: Czech, German, English, Spanish, Hungarian, Polish, with 3 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.