Savena ‑ AI Chat & Support for Shopify App Store
By Savena
Savena ‑ AI Chat & Support is the #87 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 5, 2026.
Savena ‑ AI Chat & Support is a Shopify App Store app by Savena, launched May 2026. With a rating of 5.0★ from 1 reviews, it currently ranks #87 in the Helpdesk category.
AppRanks data: Savena ‑ AI Chat & Support ranks #87 in Helpdesk on Shopify App Store, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Savena ‑ AI Chat & Support is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Savena — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Savena ‑ AI Chat & Support
How Savena ‑ AI Chat & Support works
Most support AI can answer where is my order. Savena can fix it. It looks up the live order, verifies the customer with a one-time email code, then does the work: changes a shipping address before the parcel leaves, edits or removes items, cancels, opens a return, or splits a shipment so in-stock items ship now. Every change lands in Shopify itself, not on a to-do list for your team. You stay in control: each action switches on or off, and order-changing ones start off until you enable them.
Screenshots
Key features
- Edits addresses, changes items, cancels and returns orders in your live store
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Verifies customers by email code before touching private order data
- Escalates refund/complaint conversations to a human
- Every action toggles on or off; order-changing actions start disabled
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gmail IntegrationConnect your site with Gmail for seamless email communication.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Spam DetectionIdentify and filter out spam messages in communications.common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.common
Pricing plans
Savena99/month
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Category rankings
As of Sep 5, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Savena ‑ AI Chat & Support ranks for 19 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #135
- Rank #1
- Rank #20
Competitors & alternatives
Savena ‑ AI Chat & Support doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Savena ‑ AI Chat & Support?
Savena ‑ AI Chat & Support is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Savena.
Is Savena ‑ AI Chat & Support free?
Savena ‑ AI Chat & Support does not offer a permanent free plan on Shopify. Pricing starts at 99, and the listed tiers are Savena. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Savena ‑ AI Chat & Support?
Savena ‑ AI Chat & Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Savena ‑ AI Chat & Support rank on Shopify?
Savena ‑ AI Chat & Support currently sits at position #87 in the Helpdesk category on Shopify. That places it in the top 33% of 263 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Savena ‑ AI Chat & Support integrate with?
Savena ‑ AI Chat & Support lists 4 integrations on its Shopify marketplace page. The most prominent are gmail, hubspot, intagram, whatsapp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.