Savena ‑ AI Chat & Support is the #93 ranked helpdesk app on Shopify, with a free plan available, as of July 8, 2026.
Savena ‑ AI Chat & Support is a Shopify App Store app by Savena, launched May 2026.
AppRanks data: Savena ‑ AI Chat & Support ranks #93 in Helpdesk on Shopify App Store, placing it in the top 44% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Savena ‑ AI Chat & Support is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Savena — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Savena ‑ AI Chat & Support?
See Savena ‑ AI Chat & Support's alternatives ranked by audit score, rating, and review velocity.
About Savena ‑ AI Chat & Support
How Savena ‑ AI Chat & Support works
Savena is an AI customer support agent that connects to your Shopify store and resolves customer questions automatically, 24/7. It can check order status, process refunds and returns, edit orders, answer product questions, and create discount codes on behalf of your team. Savena works across live chat, email, and social media, helping you handle more support conversations without hiring additional staff.
Screenshots
Key features
- Resolves order-status questions automatically using your live Shopify data
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Searches your catalog to answer questions and recommend products
- Escalates refund/complaint conversations to a human
- Live in under 5 minutes
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.Differentiator
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
Pricing plans
Starter59/month
|
Growth139/month
|
Most popular Pro389/month
|
Scale599/month
|
Category rankings
As of Jul 8, 2026- Helpdesk#93of 215Top 44%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Savena ‑ AI Chat & Support ranks for 17 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #174
- Rank #1
- Rank #33
Competitors & alternatives
Savena ‑ AI Chat & Supportdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Savena ‑ AI Chat & Support?
Savena ‑ AI Chat & Support is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Savena.
Is Savena ‑ AI Chat & Support free?
Savena ‑ AI Chat & Support does not offer a permanent free plan on Shopify. Pricing starts at 59, and the listed tiers are Starter, Growth, Pro. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Savena ‑ AI Chat & Support?
Savena ‑ AI Chat & Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Savena ‑ AI Chat & Support rank on Shopify?
Savena ‑ AI Chat & Support currently sits at position #93 in the Helpdesk category on Shopify. That places it in the top 43% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Savena ‑ AI Chat & Support integrate with?
Savena ‑ AI Chat & Support lists 4 integrations on its Shopify marketplace page. The most prominent are gmail, hubspot, intagram, whatsapp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.