Replyma is the #196 ranked helpdesk app on Shopify, with a free plan available, as of Sep 3, 2026.
Replyma is a Shopify App Store app by DECODS LLC, launched May 2026.
AppRanks data: Replyma ranks #196 in Helpdesk on Shopify App Store, placing it in the top 77% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Replyma is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by DECODS LLC — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Replyma?
See Replyma's alternatives ranked by audit score, rating, and review velocity.
About Replyma
How Replyma works
Replyma helps merchants manage support in one place. Connect your store to sync orders, customers, and products, then handle Email and Live Chat with AI replies grounded in your policies and help articles. Agents can look up orders, issue refunds, cancel orders, update shipping addresses, use macros and automation rules, and track CSAT and team performance.
Screenshots
Key features
- AI replies using your policies, help articles, and Shopify order data.
- Shared inbox for Email and Live Chat with routing and human takeover.
- In-ticket order actions: refunds, cancellations, and address updates.
- Macros, automation rules, and flows for repeat support work.
- Analytics, CSAT, API keys, and webhooks for reporting and integrations.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.differentiator
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.differentiator
- Free AccessEnjoy free access to the app with no hidden costs.
- Gmail IntegrationConnect your site with Gmail for seamless email communication.common
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Microsoft 365 IntegrationConnect Microsoft 365 for improved productivity and collaboration tools.niche
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.differentiator
- Unlimited Return ManagementManage an unlimited number of product returns efficiently.niche
- Automation Rules ManagementManage and configure automation rules to optimize workflows.
- Email ManagementOrganize and manage email communications and campaigns.niche
- Order LookupQuickly find and view order details for customer inquiries.
- Refund ManagementManage and track all customer refunds efficiently.common
Pricing plans
Free
|
Starter49/month |
Most popular Growth99/month |
Scale199/month |
Category rankings
As of Sep 4, 2026- Helpdesk#196of 257Top 77%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Replyma ranks for 3 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Replyma doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Replyma?
Replyma is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by DECODS LLC.
Is Replyma free?
Replyma offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Scale unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Replyma?
Replyma is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Replyma rank on Shopify?
Replyma currently sits at position #196 in the Helpdesk category on Shopify. That places it in the top 76% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Replyma integrate with?
Replyma lists 6 integrations on its Shopify marketplace page. The most prominent are Attentive, Gmail, Klaviyo, Loop Returns, Microsoft 365, Recharge. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.