Remora for Shopify App Store
Remora is the #144 ranked helpdesk app on Shopify, with a free plan available, as of July 9, 2026.
Remora is a Shopify App Store app by Switch Research, launched May 2026.
AppRanks data: Remora ranks #144 in Helpdesk on Shopify App Store, placing it in the top 67% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Remora is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Switch Research — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Remora?
See Remora's alternatives ranked by audit score, rating, and review velocity.
About Remora
How Remora works
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.
Screenshots
Key features
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Advanced Analytics DashboardAccess a comprehensive analytics dashboard with advanced features and insights.Niche
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email SupportGet support via email for detailed inquiries and assistance.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Everything in Free PlanAccess all features available in the Free Plan.Niche
- Priority SupportReceive prioritized assistance to resolve issues faster.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Unlimited Ticket ManagementHandle an unlimited number of support tickets.Niche
Pricing plans
Free
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Starter29/month
|
Most popular Pro79/month
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Category rankings
As of Jul 9, 2026- Helpdesk#144of 216Top 67%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Remora ranks for 4 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #149
- Rank #143
- Rank #154
Competitors & alternatives
Remoradoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Remora?
Remora is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Switch Research.
Is Remora free?
Remora offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Remora?
Remora is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Remora rank on Shopify?
Remora currently sits at position #144 in the Helpdesk category on Shopify. That places it in the top 67% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.