OneHash Chat is the #156 ranked helpdesk app on Shopify, with a free plan available, as of July 8, 2026.
OneHash Chat is a Shopify App Store app by OneHash, launched August 2025.
AppRanks data: OneHash Chat ranks #156 in Helpdesk on Shopify App Store, placing it in the top 73% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
OneHash Chat is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by OneHash — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About OneHash Chat
How OneHash Chat works
OneHash Chat provides an easy to use customer support solution with omni-channel, marketing campaign, help center and automations support. Connect channels such as Email, Sms, WhatsApp, Instagram etc. and manage conversations with your customer from one platform. Integrate chat widget with Shopify native features and make the process of providing updates and tracking info much simpler.
Screenshots
Key features
- Order management actions - Refund, Return, Fulfill and Cancel orders easily.
- Order status updates to customers via omni channel conversations.
- Order tracking and status checks for customers using the chat widget.
- Refer products and discounts directly from the chat.
- Shipping tracking via chat widget.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI-Powered ResponsesGenerate automated responses using AI technology.Differentiator
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Business Hours ManagementSet and manage your business operating hours effectively.Common
- Chat AssignmentAssign chats to specific team members for better management.Common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Chat FlowsCreate structured chat flows to guide conversations effectively.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Common
- EncryptionUse encryption techniques to secure data and communications.
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- OpenAI IntegrationUtilize OpenAI's technology for innovative solutions in your projects.
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Real-Time TranslationTranslate content instantly for a global audience.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Unlimited Agent AccessAdd an unlimited number of agents to your support team.
- Video Call SupportEngage with customers through real-time video calls for enhanced support.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
- Automated Order ManagementStreamline and manage orders automatically for efficiency.Common
- Customer ManagementOrganize and manage customer information and interactions.
- Tracking UpdatesReceive updates on the status of shipments and deliveries.
Pricing plans
Starter
|
Plus27/month
|
Most popular Pro270/year
|
Category rankings
As of Jul 8, 2026- Helpdesk#156of 215Top 73%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
OneHash Chat ranks for 5 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
OneHash Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is OneHash Chat?
OneHash Chat is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by OneHash.
Is OneHash Chat free?
OneHash Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Plus, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses OneHash Chat?
OneHash Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does OneHash Chat rank on Shopify?
OneHash Chat currently sits at position #156 in the Helpdesk category on Shopify. That places it in the top 73% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does OneHash Chat integrate with?
OneHash Chat lists 6 integrations on its Shopify marketplace page. The most prominent are DialogFlow, Dyte, Google Translate, Linear, OpenAI, Slack. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.