Social Intents AI Live Chat for Shopify App Store
Social Intents AI Live Chat is the #75 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 9, 2026.
Social Intents AI Live Chat is a Shopify App Store app by Social Intents, launched May 2014. With a rating of 5.0★ from 1 reviews, it currently ranks #75 in the Helpdesk category.
AppRanks data: Social Intents AI Live Chat ranks #75 in Helpdesk on Shopify App Store, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Social Intents AI Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Social Intents — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Social Intents AI Live Chat
How Social Intents AI Live Chat works
Live Chat with AI Chatbots to answer visitor questions with a human touch. Train your AI chatbot with your website data in one click.
When you need to get a human agent involved, easily handoff chats to your agents in the collaboration tools you already use - Microsoft Teams, Google Chat, Zoom, and Slack.
Stop context switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors.
Screenshots
Key features
- Chat with your website visitors from Microsoft Teams, Slack, Zoom, or Google
- ChatGPT API Integration. Escalate any chat from ChatGPT to human agents.
- Unlimited Live Chat agents in Teams, Slack, Google Chat, Zoom, or Webex.
- Auto-Translate chats between your visitor and agent language.
- Customize your chat logo, colors, text, and language for your business.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.Common
- Chat FunctionalityEnable real-time chat for customer support and engagement.Niche
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.Common
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Niche
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- Escalation ManagementManage and prioritize customer issues through escalation processes.Niche
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Niche
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Microsoft Teams IntegrationIntegrate Microsoft Teams for seamless team communication and collaboration.
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Niche
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Niche
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Niche
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Common
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Spam DetectionIdentify and filter out spam messages in communications.Niche
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Unlimited Agent AccessAdd an unlimited number of agents to your support team.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- AI-Powered ChatbotDeploy an AI-powered chatbot to assist customers with inquiries and support.Niche
- Live ChatProvide instant support to customers through live chat functionality.Common
Pricing plans
Always
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Starter39/month
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Most popular Basic69/month
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Pro99/month
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Category rankings
As of Jul 9, 2026- Helpdesk#75of 216Top 35%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Social Intents AI Live Chat ranks for 16 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #135
- Rank #5
- Rank #14
Competitors & alternatives
Social Intents AI Live Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Social Intents AI Live Chat?
Social Intents AI Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2014. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Social Intents.
Is Social Intents AI Live Chat free?
Social Intents AI Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Basic, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Social Intents AI Live Chat?
Social Intents AI Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Social Intents AI Live Chat rank on Shopify?
Social Intents AI Live Chat currently sits at position #75 in the Helpdesk category on Shopify. That places it in the top 35% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Social Intents AI Live Chat integrate with?
Social Intents AI Live Chat lists 6 integrations on its Shopify marketplace page. The most prominent are Chat, ChatGPT, Gmail, Live Chat, Microsoft Teams, Slack. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.