IssueHub is the #204 ranked helpdesk app on Shopify, with a free plan available, as of Sep 3, 2026.
IssueHub is a Shopify App Store app by Komet Air, launched May 2026.
AppRanks data: IssueHub ranks #204 in Helpdesk on Shopify App Store, placing it in the top 80% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
IssueHub is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Komet Air — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from IssueHub?
See IssueHub's alternatives ranked by audit score, rating, and review velocity.
About IssueHub
How IssueHub works
IssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed.
This reduces support workload and makes troubleshooting much faster. Everything is designed to work without heavy setup or integrations.
Screenshots
Key features
- Smart Issue Detection via small widget.
- Receive instant update inside the app when a new issue is submitted.
- See every issue in a simple dashboard with page URLs, status control to track.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Customer AccountsAllow customers to create and manage their own accounts.
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Unlimited Form SubmissionsReceive an unlimited number of submissions through your forms.
Pricing plans
Free
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basic9.99/month
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Most popular growth29.99/month
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Category rankings
As of Sep 4, 2026- Helpdesk#204of 257Top 80%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
IssueHub ranks for 1 keywords across Shopify App Store. Here are the top 1:
- 1.helpdeskRank #160
Competitors & alternatives
IssueHub doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is IssueHub?
IssueHub is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Komet Air.
Is IssueHub free?
IssueHub offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers basic, growth unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses IssueHub?
IssueHub is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does IssueHub rank on Shopify?
IssueHub currently sits at position #204 in the Helpdesk category on Shopify. That places it in the top 79% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.