HumanTouch: Helpdesk & Chat for Shopify App Store
HumanTouch: Helpdesk & Chat is the #63 ranked helpdesk app on Shopify, with a 5.0 average rating from 3 reviews, with a free plan available, as of Sep 3, 2026.
HumanTouch: Helpdesk & Chat is a Shopify App Store app by Human Touch Technologies Inc., launched June 2026. With a rating of 5.0★ from 3 reviews, it currently ranks #63 in the Helpdesk category.
AppRanks data: HumanTouch: Helpdesk & Chat ranks #63 in Helpdesk on Shopify App Store, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
HumanTouch: Helpdesk & Chat is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Human Touch Technologies Inc. — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
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About HumanTouch: Helpdesk & Chat
How HumanTouch: Helpdesk & Chat works
We believe Customer Support should always have a HumanTouch.
Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send.
Handle repetitive inquires with automations, and save time with saved replies + internal notes.
Screenshots
Key features
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
- Automations & Saved Replies: Create selfserve options to decrease ticket volume.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- AI AssistantProvide users with an AI-powered assistant for various tasks and inquiries.
- Automated CommunicationSend automated messages and responses to engage customers effectively.niche
- Order ManagementManage and track all customer orders efficiently.niche
Pricing plans
Basic
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Human39/month
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Most popular Human99/month
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Human299/month
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Category rankings
As of Sep 4, 2026- Helpdesk#63of 257Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
HumanTouch: Helpdesk & Chat ranks for 16 keywords across Shopify App Store. Here are the top 3:
- Rank #21
- 2.helpdeskRank #25
- Rank #25
Competitors & alternatives
HumanTouch: Helpdesk & Chat doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is HumanTouch: Helpdesk & Chat?
HumanTouch: Helpdesk & Chat is an app for Shopify. It currently holds a 5.0-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Human Touch Technologies Inc.
Is HumanTouch: Helpdesk & Chat free?
HumanTouch: Helpdesk & Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Human, Human, Human unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses HumanTouch: Helpdesk & Chat?
HumanTouch: Helpdesk & Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does HumanTouch: Helpdesk & Chat rank on Shopify?
HumanTouch: Helpdesk & Chat currently sits at position #63 in the Helpdesk category on Shopify. That places it in the top 25% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.