Garrio: Support & Live Chat for Shopify App Store
By Garrio, Inc.
Garrio: Support & Live Chat is the #74 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 9, 2026.
Garrio: Support & Live Chat is a Shopify App Store app by Garrio, Inc., launched April 2025. With a rating of 5.0★ from 1 reviews, it currently ranks #74 in the Helpdesk category.
AppRanks data: Garrio: Support & Live Chat ranks #74 in Helpdesk on Shopify App Store, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Garrio: Support & Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Garrio, Inc. — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Garrio: Support & Live Chat
How Garrio: Support & Live Chat works
Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox.
Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload.
Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage.
Setup takes minutes with a simple install.
Screenshots
Key features
- Answer customer questions across live chat, email, and social in one place
- Use AI trained on your products and brand voice to resolve support instantly
- Manage support faster with a unified inbox and ticket workflows
- AI managed knowledge base and FAQ built for you
- Optional managed support if you want Garrio to run support for you
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.Common
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.Common
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Microsoft 365 IntegrationConnect Microsoft 365 for improved productivity and collaboration tools.Niche
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.Common
- Quick RepliesProvide instant responses to common customer inquiries.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Spam DetectionIdentify and filter out spam messages in communications.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
- Chat IntegrationIntegrate chat functionality into your existing platforms.
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.Common
Pricing plans
Free
|
Starter10/month
|
Most popular Pro500/month
|
Category rankings
As of Jul 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Garrio: Support & Live Chat ranks for 38 keywords across Shopify App Store. Here are the top 3:
- Rank #17
- Rank #24
- Rank #43
Competitors & alternatives
Garrio: Support & Live Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Garrio: Support & Live Chat?
Garrio: Support & Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Garrio, Inc..
Is Garrio: Support & Live Chat free?
Garrio: Support & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Garrio: Support & Live Chat?
Garrio: Support & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Garrio: Support & Live Chat rank on Shopify?
Garrio: Support & Live Chat currently sits at position #74 in the Helpdesk category on Shopify. That places it in the top 34% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Garrio: Support & Live Chat integrate with?
Garrio: Support & Live Chat lists 8 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, Facebook, GMail, Google Workspaces, Instagram, plus 2 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.