Desku: Leading AI Chatbot for Shopify App Store
By Desku.io
Desku: Leading AI Chatbot is the #102 ranked helpdesk app on Shopify, with a 4.5 average rating from 2 reviews, with a free plan available, as of Sep 10, 2026.
Desku: Leading AI Chatbot is a Shopify App Store app by Desku.io, launched April 2022. With a rating of 4.5★ from 2 reviews, it currently ranks #102 in the Helpdesk category.
AppRanks data: Desku: Leading AI Chatbot ranks #102 in Helpdesk on Shopify App Store, placing it in the top 39% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Desku: Leading AI Chatbot is a highly rated Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.5★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Desku.io — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Desku: Leading AI Chatbot
How Desku: Leading AI Chatbot works
Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation.
Screenshots
Key features
- Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
- Order management: Edit, refund, duplicate, and cancel orders From Desku itself
- Quick responses: Resolve questions instantly using AI-powered ticket management
- AI CoPilot for Support teams to have all the customer details at finger tips
- Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.differentiator
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- ChatGPT IntegrationIntegrate ChatGPT for AI-driven customer support and engagement.common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.differentiator
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email ChatIntegrate email communication within your chat platform.differentiator
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- Escalation ManagementManage and prioritize customer issues through escalation processes.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Self-Service PortalAllow customers to manage their accounts and access resources independently.common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.common
- Voice SupportProvide assistance to customers through voice communication channels.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- WhatsApp APIIntegrate WhatsApp messaging capabilities into your application.niche
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.common
Pricing plans
Team49/month
|
Business69/month
|
Category rankings
As of Sep 11, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Desku: Leading AI Chatbot ranks for 28 keywords across Shopify App Store. Here are the top 3:
- Rank #49
- Rank #64
- Rank #69
Competitors & alternatives
Desku: Leading AI Chatbot doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Desku: Leading AI Chatbot?
Desku: Leading AI Chatbot is an app for Shopify. It currently holds a 4.5-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Desku.io.
Is Desku: Leading AI Chatbot free?
Desku: Leading AI Chatbot does not offer a permanent free plan on Shopify. Pricing starts at 49, and the listed tiers are Team, Business. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Desku: Leading AI Chatbot?
Desku: Leading AI Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Desku: Leading AI Chatbot rank on Shopify?
Desku: Leading AI Chatbot currently sits at position #102 in the Helpdesk category on Shopify. That places it in the top 38% of 266 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Desku: Leading AI Chatbot integrate with?
Desku: Leading AI Chatbot lists 6 integrations on its Shopify marketplace page. The most prominent are ChatGPT, Email, instagram, LiveChat, Telegram, WhatsApp API. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.