Deskhero is the #136 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 9, 2026.
Deskhero is a Shopify App Store app by Deskhero, launched October 2025. With a rating of 5.0★ from 1 reviews, it currently ranks #136 in the Helpdesk category.
AppRanks data: Deskhero ranks #136 in Helpdesk on Shopify App Store, placing it in the top 63% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Deskhero is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Deskhero
How Deskhero works
Automatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero.
When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply.
A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate.
Screenshots
Key features
- AI suggested replies
- AI Automation
- Microsoft/Google mailbox ready
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
Pricing plans
Small29.85/month
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Medium44.85/month
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Most popular Large89.85/month
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Category rankings
As of Jul 9, 2026- Helpdesk#136of 216Top 63%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Deskhero ranks for 3 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Deskherodoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Deskhero?
Deskhero is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Deskhero.
Is Deskhero free?
Deskhero does not offer a permanent free plan on Shopify. Pricing starts at 29.85, and the listed tiers are Small, Medium, Large. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Deskhero?
Deskhero is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Deskhero rank on Shopify?
Deskhero currently sits at position #136 in the Helpdesk category on Shopify. That places it in the top 63% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Deskhero integrate with?
Deskhero lists 2 integrations on its Shopify marketplace page. The most prominent are Google (Email sync), Microsoft365 (Email sync). Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.