Chatinbox ‑ Customer Happiness for Shopify App Store
By Chatinbox
Chatinbox ‑ Customer Happiness is the #697 ranked chat app on Shopify, with a 3.7 average rating from 2 reviews, with a free plan available, as of Sep 5, 2026.
Chatinbox ‑ Customer Happiness is a Shopify App Store app by Chatinbox, launched March 2021. With a rating of 3.7★ from 2 reviews, it currently ranks #697 in the Chat category.
AppRanks data: Chatinbox ‑ Customer Happiness ranks #697 in Chat on Shopify App Store, placing it in the top 72% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chatinbox ‑ Customer Happiness is a mixed-rating Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Chatinbox — established developer track record
Cons
- −Average rating below 4.0 (3.7★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Chatinbox ‑ Customer Happiness
How Chatinbox ‑ Customer Happiness works
Chatinbox brings WhatsApp, Instagram, Messenger and Telegram conversations into one shared team inbox. Authorized teammates can read conversation history, continue existing chats, see who replied and find conversations waiting for follow-up. Use role-based access, saved replies and AI-generated reply suggestions that agents review before sending.
Screenshots
Key features
- Manage WhatsApp and social conversations in one shared team inbox
- Keep conversation history available for authorized teammates
- See who replied and which conversations need follow-up
- Control access by role, channel and customer information
- Use saved replies and AI reply suggestions for agent review
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Unlimited Custom FieldsAdd an unlimited number of custom fields to your products or orders.
- Chat IntegrationIntegrate chat functionality into your existing platforms.
- Customer EngagementEnhance interactions and build relationships with customers effectively.niche
- Unlimited Channel SupportAccess unlimited channels for your business operations.
Pricing plans
Basic25/month
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Category rankings
As of Sep 5, 2026- Chat#697of 976Top 72%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chatinbox ‑ Customer Happiness ranks for 5 keywords across Shopify App Store. Here are the top 3:
- Rank #113
- 2.chatboxRank #184
- Rank #217
Competitors & alternatives
Chatinbox ‑ Customer Happiness doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Chatinbox ‑ Customer Happiness?
Chatinbox ‑ Customer Happiness is an app for Shopify. It currently holds a 3.7-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Chatinbox.
Is Chatinbox ‑ Customer Happiness free?
Chatinbox ‑ Customer Happiness does not offer a permanent free plan on Shopify. Pricing starts at 25, and the listed tiers are Basic. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Chatinbox ‑ Customer Happiness?
Chatinbox ‑ Customer Happiness is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Chatinbox ‑ Customer Happiness rank on Shopify?
Chatinbox ‑ Customer Happiness currently sits at position #697 in the Chat category on Shopify. That places it in the top 71% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Chatinbox ‑ Customer Happiness integrate with?
Chatinbox ‑ Customer Happiness lists 4 integrations on its Shopify marketplace page. The most prominent are ai, instagram, telegram, WhatsApp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.