ChatIn: AI Chatbot Support is the #129 ranked helpdesk app on Shopify, with a free plan available, as of July 8, 2026.
ChatIn: AI Chatbot Support is a Shopify App Store app by ChatIn, launched April 2025.
AppRanks data: ChatIn: AI Chatbot Support ranks #129 in Helpdesk on Shopify App Store, placing it in the top 60% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChatIn: AI Chatbot Support is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by ChatIn — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About ChatIn: AI Chatbot Support
How ChatIn: AI Chatbot Support works
ChatIn provides 24/7 AI sales and support agent chatbot for storefronts, answering product, shipping, and order questions in real time. It uses your catalog, FAQs, policies, and uploaded PDFs to generate contextual responses, deflect repetitive tickets, and escalate to human agents when needed. Omnichannel support lets you handle messages from Facebook, Instagram, and WhatsApp Business in one place. The widget is customizable to your brand, and analytics track CSAT and bot performance.
Screenshots
Key features
- 24/7 chatbot answers to product, shipping, and order questions on your store
- Handle messages from Facebook, Instagram, and WhatsApp Business.
- Escalate complex chats to human agents when needed.
- Use your FAQs, policies, and PDFs for accurate responses.
- Track CSAT, bot performance, trends, and conversion.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Dedicated Manager SupportReceive personalized assistance from a dedicated support manager.
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- ReportingGenerate and view reports on various metrics and data.Common
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Live SupportAccess real-time support through chat or online assistance.Niche
Pricing plans
Free
|
Starter49/month
|
Most popular Growth149/month
|
Pro299/month
|
Category rankings
As of Jul 8, 2026- Helpdesk#129of 215Top 60%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ChatIn: AI Chatbot Support ranks for 19 keywords across Shopify App Store. Here are the top 3:
- Rank #113
- 2.helpdeskRank #126
- Rank #26
Competitors & alternatives
ChatIn: AI Chatbot Supportdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is ChatIn: AI Chatbot Support?
ChatIn: AI Chatbot Support is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ChatIn.
Is ChatIn: AI Chatbot Support free?
ChatIn: AI Chatbot Support offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses ChatIn: AI Chatbot Support?
ChatIn: AI Chatbot Support is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does ChatIn: AI Chatbot Support rank on Shopify?
ChatIn: AI Chatbot Support currently sits at position #129 in the Helpdesk category on Shopify. That places it in the top 60% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ChatIn: AI Chatbot Support integrate with?
ChatIn: AI Chatbot Support lists 6 integrations on its Shopify marketplace page. The most prominent are Discord, Facebook, Instagram, Messenger, Slack, WhatsApp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does ChatIn: AI Chatbot Support support?
ChatIn: AI Chatbot Support declares support for 6 languages on its Shopify marketplace listing: English, Spanish, French, German, Japanese, Turkish. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.