Charla Live Chat for Shopify App Store
Charla Live Chat is the #208 ranked chat app on Shopify, with a 5.0 average rating from 3 reviews, with a free plan available, as of July 9, 2026.
Charla Live Chat is a Shopify App Store app by Charla Live Chat, launched February 2023. With a rating of 5.0★ from 3 reviews, it currently ranks #208 in the Chat category.
AppRanks data: Charla Live Chat ranks #208 in Chat on Shopify App Store, placing it in the top 54% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Charla Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
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About Charla Live Chat
How Charla Live Chat works
Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox.
Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support.
Screenshots
Key features
- Take the load off your agents with custom Chatflows and AI Chatbots.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go with iOS/Android and Windows/macOS Apps
- Multi-Site Support. Have one inbox for all your different stores.
- OmniChannel with Instagram/Messenger and WhatsApp Integration
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.Common
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.Differentiator
- EncryptionUse encryption techniques to secure data and communications.Common
- Facebook Messenger IntegrationIntegrate Facebook Messenger for real-time customer communication.Niche
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Free Plan FeaturesAccess all features available in the free plan to maximize value.Niche
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Push NotificationsDeliver real-time updates and alerts directly to users' devices.Common
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.Common
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Webhook IntegrationIntegrate webhooks to enable real-time data transfer between applications.Niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- AI-Powered ChatbotDeploy an AI-powered chatbot to assist customers with inquiries and support.Niche
- Knowledge BaseCreate and manage a comprehensive knowledge base for users.Niche
- Live ChatProvide instant support to customers through live chat functionality.Common
Pricing plans
Free
|
Starter12/month
|
Category rankings
As of Jul 9, 2026- Chat#208of 387Top 54%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Charla Live Chat ranks for 20 keywords across Shopify App Store. Here are the top 3:
- Rank #59
- Rank #66
- Rank #74
Competitors & alternatives
Charla Live Chatdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Charla Live Chat?
Charla Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Charla Live Chat.
Is Charla Live Chat free?
Charla Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Charla Live Chat?
Charla Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Charla Live Chat rank on Shopify?
Charla Live Chat currently sits at position #208 in the Chat category on Shopify. That places it in the top 54% of 387 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Charla Live Chat integrate with?
Charla Live Chat lists 3 integrations on its Shopify marketplace page. The most prominent are Facebook Messenger, Javascript Client SDK, Webhooks. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.