Side-by-side comparison · 24 data points
Connect with your visitors instantly with our live chat software.
| Charla Live Chat | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Metric | Charla Live Chat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 3 | ★ 1.8k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 47 new |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2023 | Jun 2022 |
Charla Live Chat and Chatty AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Charla Live Chat at Free plan available, Chatty AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,793 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Charla Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Charla Live Chat audit • Chatty AI Chatbot & Live Chat audit
| Keyword | Charla Live Chat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| help desk | #42 | #3 |
| messenger | #53 | #5 |
| live chat app | #59 | #4 |
| live chat | #66 | #1 |
| ai live chat | #74 | #7 |
Not featured in any section recently.
| Signal | Charla Live Chat | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (3) | 4.9 ★ (1.8k) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 43% 30% 20% 11% |
| Reviews · last 7 days | — | +8 |
| Reviews · last 30 days | — | +47 |
| Reviews · last 90 days | — | +121 |
No reviews yet.
Both Charla Live Chat and Chatty AI Chatbot & Live Chat offer paid plans only. Charla Live Chat starts at Free plan available; Chatty AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Charla Live Chat (5.0★, 3 reviews) and Chatty AI Chatbot & Live Chat (4.9★, 1,793 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Charla Live Chat fits better if you prioritize rating consistency; Chatty AI Chatbot & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,793 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Charla Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). Chatty AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (1,793 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
This app is a great asset to get more personnally to the customers. And great support too!
great service and app henzel is the best
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
Migration support varies by app and category. Charla Live Chat and Chatty AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Charla Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
