ChargeDesk is the #109 ranked helpdesk app on Shopify, with a free plan available, as of July 9, 2026.
ChargeDesk is a Shopify App Store app by ChargeDesk, launched July 2021.
AppRanks data: ChargeDesk ranks #109 in Helpdesk on Shopify App Store, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChargeDesk is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from ChargeDesk?
See ChargeDesk's alternatives ranked by audit score, rating, and review velocity.
About ChargeDesk
How ChargeDesk works
ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks including Zendesk, Freshdesk, Intercom, Help Scout, Front, Hubspot, LiveAgent and more!
See your customer's billing history next to support tickets and conversations. Perform refunds and create new orders all inside your helpdesk.
Help your company deliver remarkable billing support!
Screenshots
Key features
- See customer order history automatically next to support tickets.
- Create new orders in support tickets. Customers can then checkout on your store.
- Perform full or partial refunds instantly.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Branding OptionsChoose from basic to advanced branding features for your store.
- Credit Note ManagementManage and issue credit notes for customer transactions.
- Custom Field ManagementAdd and manage custom fields for data collection.
- Data SecurityImplement measures to protect data from breaches and unauthorized access.
- Draft Order CreationCreate and manage draft orders before finalizing them.
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email AutomationAutomate your email marketing campaigns for better engagement and efficiency.
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- Invoice ManagementGenerate and manage invoices for customer transactions.
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Custom Logo SupportAdd custom logos to shipping labels and documents.
- Multi-Currency SupportEnable transactions in multiple currencies for global customers.
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Order Confirmation MessagesSend automated messages confirming customer orders after purchase.
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PDF GenerationGenerate and download PDF documents as needed.
- PhoneUtilize phone features for customer support and communication.Common
- ReceiptsGenerate and manage receipts for customer purchases and transactions.
- Refund ManagementManage and track all customer refunds efficiently.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Returns ManagementManage product returns efficiently within your store.
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Sender Email ConfigurationSpecify the email address used for sending messages.
- Sequential NumberingAutomatically assign sequential numbers to invoices or orders.
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Differentiator
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.Common
- Tax CalculationAutomatically calculate taxes based on current regulations and rates.
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.table-stakes
- Automated Order ManagementStreamline and manage orders automatically for efficiency.Common
- Helpdesk IntegrationIntegrate helpdesk solutions for improved customer support.Common
Pricing plans
Hobby29/month
|
Startup99/month
|
Most popular Business249/month
|
Enterprise749/month
|
Category rankings
As of Jul 9, 2026- Helpdesk#109of 216Top 51%
- Invoice and receipt#214of 333Top 65%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ChargeDesk ranks for 6 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #56
- Rank #218
- Rank #225
Competitors & alternatives
ChargeDeskdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is ChargeDesk?
ChargeDesk is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ChargeDesk.
Is ChargeDesk free?
ChargeDesk does not offer a permanent free plan on Shopify. Pricing starts at 29, and the listed tiers are Hobby, Startup, Business. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ChargeDesk?
ChargeDesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does ChargeDesk rank on Shopify?
ChargeDesk currently sits at position #109 in the Helpdesk category on Shopify. That places it in the top 50% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ChargeDesk integrate with?
ChargeDesk lists 6 integrations on its Shopify marketplace page. The most prominent are Freshdesk, Front, Help Scout, Hubspot, Intercom, Zendesk. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.