Bolna: AI Frontdesk Agents is the #164 ranked helpdesk app on Shopify, with a free plan available, as of July 9, 2026.
Bolna: AI Frontdesk Agents is a Shopify App Store app by Bolna, launched October 2024.
AppRanks data: Bolna: AI Frontdesk Agents ranks #164 in Helpdesk on Shopify App Store, placing it in the top 77% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Bolna: AI Frontdesk Agents is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Bolna — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Bolna: AI Frontdesk Agents
How Bolna: AI Frontdesk Agents works
Businesses are unable to answer their volume of inbound calls. Bolna provides businesses with an intelligent human-like 24 hours available AI Front Desk Agent.
Currently, businesses can use Bolna Voice AI to answer and resolve every call, in every language, for every use case, throughout the day.
Merchants can buy their own dedicated phone number and assign an agent to it with rich integrations with order data, calendar, email etc. for workflow automation.
Screenshots
Key features
- Never miss any customer call - our AI agents work 24 hours to answer all calls
- Super easy to setup - go live in 2 minutes by using our pre-built agents.
- Get complete transcripts, recordings, summaries of every call
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- APIs and WebhooksLeverage APIs and webhooks for real-time data synchronization.Niche
- Automated Email ResponsesSend automatic replies to customer inquiries with predefined templates.
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Conditional Logic ImplementationImplement conditional logic for dynamic content and actions.
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Custom TriggersDefine specific triggers for automated workflows based on your criteria.
- Custom Workflow CreationDesign and implement custom workflows tailored to your business needs.
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Automated Order FulfillmentAutomate your order fulfillment process for efficiency.
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- PhoneUtilize phone features for customer support and communication.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Return ProcessingHandle product returns efficiently to improve customer satisfaction.Niche
- Self-Service PortalAllow customers to manage their accounts and access resources independently.Differentiator
- Shipping NotificationsNotify customers about their shipping status and delivery updates.Common
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Multi-Language SupportEnable your store to operate in multiple languages for diverse audiences.Niche
- 24/7 Customer SupportAccess customer support anytime with 24/7 availability for assistance.Common
- Workflow AutomationAutomate repetitive tasks and processes to improve efficiency.Niche
Pricing plans
Basic9.99/month
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Advance19.99/month
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Most popular Premium39.99/month
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Category rankings
As of Jul 9, 2026- Helpdesk#164of 215Top 77%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Bolna: AI Frontdesk Agents ranks for 5 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #223
- Rank #224
- Rank #237
Competitors & alternatives
Bolna: AI Frontdesk Agentsdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Bolna: AI Frontdesk Agents?
Bolna: AI Frontdesk Agents is an app for Shopify. It is published on Shopify App Store and tracked daily by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Bolna.
Is Bolna: AI Frontdesk Agents free?
Bolna: AI Frontdesk Agents does not offer a permanent free plan on Shopify. Pricing starts at 9.99, and the listed tiers are Basic, Advance, Premium. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Bolna: AI Frontdesk Agents?
Bolna: AI Frontdesk Agents is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Bolna: AI Frontdesk Agents rank on Shopify?
Bolna: AI Frontdesk Agents currently sits at position #164 in the Helpdesk category on Shopify. That places it in the top 76% of 215 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.