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1. Listing metadata
Field-level data| Bolna | Chatway Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Bolna | Chatway Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | Bolna: AI Frontdesk Agents | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 273 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Review velocity (30d) | — | 6 new |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2024 | Sep 2023 |
Based on the data on this page, Chatway Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.9★ vs Bolna: AI Frontdesk Agents's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Bolna: AI Frontdesk Agents at Free trial available, Chatway Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (273 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Bolna: AI Frontdesk Agents's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Bolna: AI Frontdesk Agents's 0-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Bolna: AI Frontdesk Agents audit • Chatway Live Chat & AI Chatbot audit
| Keyword | Bolna | Chatway Live Chat & AI Chatbot |
|---|---|---|
| helpdesk | #21011 | #13 |
| ai agent | #239 | #28 |
No tracked changes.
| Signal | Bolna | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 0.0 ★ (0) | 4.9 ★ (273) |
| Rating distribution | 5— 4— 3— 2— 1— | 597% 42% 30% 21% 11% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +6 |
| Reviews · last 90 days | — | +17 |
No reviews yet.
Both Bolna: AI Frontdesk Agents and Chatway Live Chat & AI Chatbot offer paid plans only. Bolna: AI Frontdesk Agents starts at Free trial available; Chatway Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Bolna: AI Frontdesk Agents fits better if you prioritize broader integrations; Chatway Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (273 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Bolna: AI Frontdesk Agents typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Chatway Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (273 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Bolna: AI Frontdesk Agents and Chatway Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Bolna: AI Frontdesk Agents" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
super smooth app and killer customer service
De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
