Aiva: AI Inbox Assistant for Shopify App Store
By AivaIO
Aiva: AI Inbox Assistant is the #119 ranked helpdesk app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 11, 2026.
Aiva: AI Inbox Assistant is a Shopify App Store app by AivaIO, launched January 2026. With a rating of 5.0★ from 1 reviews, it currently ranks #119 in the Helpdesk category.
AppRanks data: Aiva: AI Inbox Assistant ranks #119 in Helpdesk on Shopify App Store, placing it in the top 55% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Aiva: AI Inbox Assistant is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by AivaIO — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Aiva: AI Inbox Assistant
How Aiva: AI Inbox Assistant works
Running a Shopify store means handling customer messages from email, chat, and social media. Switching between apps wastes time and important inquiries get missed.
Aiva solves this by unifying all your communications in one AI-powered inbox. It leverages your store data—orders, products, and customers—to draft personalized responses instantly. Messages are automatically classified by priority so you focus on what matters most.
Spend less time managing messages, more time growing your business.
Screenshots
Key features
- All customer messages from email, Slack, and social channels appear in one place
- Generate personalized response drafts instantly with optional auto-send
- Action items mentioned in messages become tasks automatically
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.Common
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Chat AssignmentAssign chats to specific team members for better management.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Gmail IntegrationConnect your site with Gmail for seamless email communication.Common
- Google Calendar IntegrationSync your events and schedules with Google Calendar.Niche
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Outlook Calendar IntegrationIntegrate with Outlook Calendar to sync events and schedules.
- Outlook IntegrationConnect your site with Microsoft Outlook for email and calendar management.Niche
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
Pricing plans
Basic35/month |
Pro95/month |
Most popular Enterprise239/month |
Category rankings
As of Jul 11, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Aiva: AI Inbox Assistant ranks for 10 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Aiva: AI Inbox Assistantdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Aiva: AI Inbox Assistant?
Aiva: AI Inbox Assistant is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by AivaIO.
Is Aiva: AI Inbox Assistant free?
Aiva: AI Inbox Assistant does not offer a permanent free plan on Shopify. Pricing starts at 35, and the listed tiers are Basic, Pro, Enterprise. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Aiva: AI Inbox Assistant?
Aiva: AI Inbox Assistant is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Aiva: AI Inbox Assistant rank on Shopify?
Aiva: AI Inbox Assistant currently sits at position #119 in the Helpdesk category on Shopify. That places it in the top 55% of 217 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Aiva: AI Inbox Assistant integrate with?
Aiva: AI Inbox Assistant lists 5 integrations on its Shopify marketplace page. The most prominent are Gmail, Google Calendar, Outlook, Outlook Calendar, Slack. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.