Loading content…
1. Listing metadata
Field-level data| Aiva | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Aiva | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | Aiva: AI Inbox Assistant | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 273 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Review velocity (30d) | — | 6 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2026 | Sep 2023 |
Aiva: AI Inbox Assistant and Chatway Live Chat & AI Chatbot are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Aiva: AI Inbox Assistant at Free trial available, Chatway Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (273 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aiva: AI Inbox Assistant's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Aiva: AI Inbox Assistant audit • Chatway Live Chat & AI Chatbot audit
| Keyword | Aiva | Chatway Live Chat & AI Chatbot |
|---|---|---|
| inbox | #602 | #5 |
| helpdesk | #1101 | #13 |
| livechat | #225 | #12 |
| ai chatbot | #240 | #9 |
| ai chat | #235 | #18 |
No tracked changes.
| Signal | Aiva | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (273) |
| Rating distribution | 5— 4— 3— 2— 1— | 597% 42% 30% 21% 11% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +6 |
| Reviews · last 90 days | — | +17 |
No reviews yet.
Both Aiva: AI Inbox Assistant and Chatway Live Chat & AI Chatbot offer paid plans only. Aiva: AI Inbox Assistant starts at Free trial available; Chatway Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Aiva: AI Inbox Assistant (5.0★, 1 reviews) and Chatway Live Chat & AI Chatbot (4.9★, 273 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Aiva: AI Inbox Assistant fits better if you prioritize rating consistency; Chatway Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (273 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Aiva: AI Inbox Assistant typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Chatway Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (273 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
super smooth app and killer customer service
De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Migration support varies by app and category. Aiva: AI Inbox Assistant and Chatway Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Aiva: AI Inbox Assistant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
