Octocom AI Chatbot & Live Chat for Shopify

4.9(10 reviews)Free trial availableLaunched Aug 2024

Category rank: #34 in Helpdesk
Listing audit: 86/100

Octocom AI Chatbot & Live Chat is a Shopify App Store app by Octocom LTD, launched August 2024. With a rating of 4.9★ from 10 reviews, it currently ranks #34 in the Helpdesk category.

Octocom AI Chatbot & Live Chat is the #34 ranked Helpdesk app on Shopify, with a 4.9 average rating from 10 reviews, with a free trial, as of Oct 21, 2026.

AppRanks verdict

Generated from marketplace data as of Oct 21, 2026

Octocom AI Chatbot & Live Chat ranks #34 of 275 in Helpdesk on Shopify. It holds a 4.9★ average from 10 reviews on Shopify. Paid plans come with a free trial; there is no permanent free plan.

Pros

No standout positives in the measured data.

Cons

−Only 10 reviews — the average can still move with a few new ratings
−No free plan (Free trial available) — evaluation needs a paid plan or a trial

About Octocom AI Chatbot & Live Chat

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

How Octocom AI Chatbot & Live Chat works

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

Screenshots

Octocom AI Chatbot & Live Chat primary marketing image — Helpdesk app on the Shopify App Store

Octocom AI Chatbot & Live Chat dashboard view — Helpdesk app on the Shopify App Store

Octocom AI Chatbot & Live Chat feature detail — Helpdesk app on the Shopify App Store

Octocom AI Chatbot & Live Chat settings interface — Helpdesk app on the Shopify App Store

Octocom AI Chatbot & Live Chat integration setup — Helpdesk app on the Shopify App Store

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Octocom AI Chatbot & Live Chat mobile preview — Helpdesk app on the Shopify App Store

Key features

AI Post sale support: order management, order tracking, product usage
Personalized product recommendations for potential customers
24/7 Answers to questions about product features, availability, specifications
AI constantly reads and scans your catalog and website so it's always up-to-date
Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Standardized capabilities

Normalized capabilities detected for this app, comparable across the marketplace.

Table stakes (2)

what nearly every competitor ships

AI ChatbotsUtilize AI chatbots to automate customer interactions and support.
Live Chat SupportEngage with support agents in real-time through live chat.

Differentiators (10)

rare and linked to better ratings

Business Hours ManagementSet and manage your business operating hours effectively.
Chat FlowsCreate structured chat flows to guide conversations effectively.
Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.
Customer Insights AnalysisGain actionable insights from customer data to drive decisions.
Email ChatIntegrate email communication within your chat platform.
Social Media ManagementManage and schedule posts across various social media platforms.

Show all 44 capabilities

Differentiators (10)

rare and linked to better ratings

Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.
Tagging SystemImplement a tagging system to enhance organization and searchability.
Upsell BundlesCreate bundles to encourage upselling and increase average order value.
Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.

Common capabilities (28)

widely but not universally offered

Agent AvatarCustomize your support experience with personalized agent avatars.
AI-Powered Responses

Pricing plans

Pricing plans for Octocom AI Chatbot & Live Chat
Basic 350 conversations per month included AI Product Recommendations AI Order Management Branding Integrations Analytics 24/7 Live Support

Ratings and reviews

4.9

10 reviews on Shopify

Reviews for this app aren't archived by AppRanks yet — read them on Shopify.

Category rankings

A category rank is the app's position in Shopify's own category listing. Keyword ranks (search-result positions) are a separate measure.

Helpdesk
#34of 275Top 13%
Chat
#131of 1,041Top 13%

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Featured placements

No featured placements on Shopify in the last 30 days.

Keyword rankings

Octocom AI Chatbot & Live Chat ranks for 52 keywords across Shopify App Store. Here are the top 3:

1.ai customer support
Rank #7
2.ai chatbot live
Rank #19
3.chatbot live chat
Rank #19

+49 more keywords — Sign up to unlock the full listSign up free

Competitors & alternatives

Octocom AI Chatbot & Live Chat doesn't have curated competitor matchups yet.Other tracked Helpdesk apps on Shopify:

Gorgias: AI Helpdesk & Chat

4.3(706)

Compare

SB: Helpdesk, Live Chat & FAQs

4.6(318)

Compare

Relocate+ Order Editing

5.0(42)

Compare

eDesk ‑ AI, Helpdesk & Chat

4.7(32)

Compare

Gladly: AI Shopping Assistant

4.7(29)

Compare

Hosted Email

4.1(31)

Compare

Looking to switch from Octocom AI Chatbot & Live Chat?

See Octocom AI Chatbot & Live Chat's alternatives ranked by audit score, rating, and review velocity.

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Where Octocom AI Chatbot & Live Chat stands in the Helpdesk category

Octocom AI Chatbot & Live Chat ranks #34 of 275 apps in the Helpdesk category, placing it in the top 13% of the listing.

Languages & integrations

Languages supported

English

Integrates with

CheckoutGorgiasKlaviyoReamazeRechargeRichpanelZendesk

Support

Get help with Octocom AI Chatbot & Live Chat:

Email:info@octocom.ai

How does this listing score?

Get a free audit with 30+ checks on listing quality.

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Frequently asked questions

What is Octocom AI Chatbot & Live Chat?

Octocom AI Chatbot & Live Chat is a Shopify app by Octocom LTD, listed in Helpdesk. It holds a 4.9-star average from 10 reviews on Shopify. It has been listed since 2024.

Is Octocom AI Chatbot & Live Chat free?

No permanent free plan — Octocom AI Chatbot & Live Chat offers a free trial on Shopify. Listed plans: Basic.

Where does Octocom AI Chatbot & Live Chat rank on Shopify?

Octocom AI Chatbot & Live Chat ranks #34 of 275 apps in Helpdesk on Shopify.

Explore more on AppRanks

Generate automated responses using AI technology.

AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.

AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.

Automated AssignmentAutomatically assign tasks or items to users based on set criteria.

Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.

Chatbot IntegrationImplement chatbots to enhance customer service and engagement.

Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.

Customer Feedback SurveysGather customer insights through targeted feedback surveys.

Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.

Email CommunicationUtilize email as a primary channel for customer communication.

EncryptionUse encryption techniques to secure data and communications.

Escalation ManagementManage and prioritize customer issues through escalation processes.

File Upload SupportEasily upload images and photos for your products.

Font and Color CustomizationCustomize the font style and color to match your brand identity.

Custom GreetingsAdd personalized greetings to enhance user engagement on your site.

Multi-Language SupportOffer a multilingual experience for your customers.

Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.

Order TrackingTrack orders efficiently with integrated order tracking features.

Product RecommendationsProvide personalized product recommendations to boost sales.

Quick RepliesProvide instant responses to common customer inquiries.

ReportingGenerate and view reports on various metrics and data.

Review Request AutomationSend and manage requests for feedback and reviews.

Rule-Based TriggersImplement triggers based on defined rules for automated actions.

Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.

Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.

Instant SuggestionsProvide users with real-time suggestions based on their input.

Unlimited Customer SupportProvide unlimited support to your customers without restrictions.

Niche capabilities (3)

rare, long-tail capabilities only a few apps offer

Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.
Integration CapabilitiesConnect your store with various third-party services seamlessly.
Returns HandlingEfficiently manage product returns and exchanges to enhance customer satisfaction.

Other capabilities (1)

role not classified yet

Richpanel IntegrationIntegrate Richpanel for enhanced customer support and engagement.