Octocom AI Chatbot & Live Chat for Shopify App Store
By Octocom LTD
Octocom AI Chatbot & Live Chat is the #35 ranked helpdesk app on Shopify, with a 4.9 average rating from 10 reviews, with a free plan available, as of July 10, 2026.
Octocom AI Chatbot & Live Chat is a Shopify App Store app by Octocom LTD, launched August 2024. With a rating of 4.9★ from 10 reviews, it currently ranks #35 in the Helpdesk category.
AppRanks data: Octocom AI Chatbot & Live Chat ranks #35 in Helpdesk on Shopify App Store, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Octocom AI Chatbot & Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Octocom LTD — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
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About Octocom AI Chatbot & Live Chat
How Octocom AI Chatbot & Live Chat works
Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.
Screenshots
Key features
- AI Post sale support: order management, order tracking, product usage
- Personalized product recommendations for potential customers
- 24/7 Answers to questions about product features, availability, specifications
- AI constantly reads and scans your catalog and website so it's always up-to-date
- Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI Product RecommendationsGenerate personalized product suggestions using AI technology.Niche
- AI-Powered ResponsesGenerate automated responses using AI technology.Common
- AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.Differentiator
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.Common
- Branding OptionsChoose from basic to advanced branding features for your store.
- Business Hours ManagementSet and manage your business operating hours effectively.Differentiator
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.Differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.Differentiator
- Live Chat SupportProvide real-time assistance to customers through a chat window.table-stakes
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email ChatIntegrate email communication within your chat platform.Differentiator
- EncryptionUse encryption techniques to secure data and communications.Common
- Escalation ManagementManage and prioritize customer issues through escalation processes.Common
- File Upload SupportEasily upload images and photos for your products.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Integration CapabilitiesConnect your store with various third-party services seamlessly.Niche
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TrackingTrack orders efficiently with integrated order tracking features.Common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- ReportingGenerate and view reports on various metrics and data.Common
- Review Request AutomationSend and manage requests for feedback and reviews.Common
- Richpanel IntegrationIntegrate Richpanel for enhanced customer support and engagement.
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Differentiator
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.Common
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Instant SuggestionsProvide users with real-time suggestions based on their input.Common
- Returns HandlingEfficiently manage product returns and exchanges to enhance customer satisfaction.Niche
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
Pricing plans
Basic200/month
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Category rankings
As of Jul 10, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Octocom AI Chatbot & Live Chat ranks for 43 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Octocom AI Chatbot & Live Chatdoesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Octocom AI Chatbot & Live Chat?
Octocom AI Chatbot & Live Chat is an app for Shopify. It currently holds a 4.9-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2024. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Octocom LTD.
Is Octocom AI Chatbot & Live Chat free?
Octocom AI Chatbot & Live Chat does not offer a permanent free plan on Shopify. Pricing starts at 200, and the listed tiers are Basic. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Octocom AI Chatbot & Live Chat?
Octocom AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Octocom AI Chatbot & Live Chat rank on Shopify?
Octocom AI Chatbot & Live Chat currently sits at position #35 in the Helpdesk category on Shopify. That places it in the top 16% of 216 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Octocom AI Chatbot & Live Chat integrate with?
Octocom AI Chatbot & Live Chat lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Gorgias, Klaviyo, Reamaze, Recharge, Richpanel, plus 1 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.