Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR for Salesforce AppExchange
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is the #556 ranked customer service app on Salesforce, with a free plan available, as of July 13, 2026.
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is a Salesforce AppExchange app by Amazon Web Services (Partner Network).
AppRanks data: Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ranks #556 in Customer Service on Salesforce AppExchange, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Amazon Web Services (Partner Network) — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?
See Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR 's alternatives ranked by audit score, rating, and review velocity.
About Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR
How Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR works
With Salesforce Contact Center with Amazon Connect, companies can now seamlessly integrate their Salesforce CRM data and agent experience with Amazon Connect’s leading voice, digital channels, and routing capabilities. Salesforce users can innovate with personalized and responsive service across every touchpoint. Customers receive personalized, AI-powered self-service experiences across Amazon Connect voice and chat, quickly solving issues. For more complex inquiries, the seamless transition from self-service to agent-assistance connects customers to the right agent, who has a unified view of the customer’s data, issue, and interaction history in Salesforce Service Cloud. Integrated data and APIs empower agents with Amazon Connect Contact Lens real-time voice transcripts and supervisors with call monitoring in Salesforce Service Cloud. Salesforce admins can quickly deploy and configure an integrated contact center solution in minutes with Amazon Connect voice, digital channels and routing of Salesforce cases.
Key features
- Natively integrate Amazon Connect Chat (web chat, SMS, social channels) with Service Cloud Digital Engagement
- Enable the Amazon Connect in-app, web, and video calling experience within the agent console
- Route all channels including voice, cases, and chat with Salesforce Omni routing flows or Amazon Connect routing
- Easier self-service setup and configuration with Service Cloud Voice and Amazon Connect as the default contact center
Category rankings
As of Jul 13, 2026- Customer Service#556of 1,110Top 51%
- It And Administration#829of 1,461Top 57%
- Sales#869of 1,712Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Amazon Web Services (Partner Network).
Is Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR free?
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR rank on Salesforce?
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR currently sits at position #556 in the Customer Service category on Salesforce. That places it in the top 50% of 1,110 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR integrate with?
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.