Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR for Salesforce
- Category rank
- #557 in Customer Service
- Price
- Free plan
- Listing audit
- 60/100
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is a Salesforce AppExchange app by Amazon Web Services (Partner Network).
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR is the #557 ranked Customer Service app on Salesforce, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ranks #557 of 1,160 in Customer Service on Salesforce. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR
How Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR works
With Salesforce Contact Center with Amazon Connect, companies can now seamlessly integrate their Salesforce CRM data and agent experience with Amazon Connect’s leading voice, digital channels, and routing capabilities. Salesforce users can innovate with personalized and responsive service across every touchpoint. Customers receive personalized, AI-powered self-service experiences across Amazon Connect voice and chat, quickly solving issues. For more complex inquiries, the seamless transition from self-service to agent-assistance connects customers to the right agent, who has a unified view of the customer’s data, issue, and interaction history in Salesforce Service Cloud. Integrated data and APIs empower agents with Amazon Connect Contact Lens real-time voice transcripts and supervisors with call monitoring in Salesforce Service Cloud. Salesforce admins can quickly deploy and configure an integrated contact center solution in minutes with Amazon Connect voice, digital channels and routing of Salesforce cases.
Key features
- Natively integrate Amazon Connect Chat (web chat, SMS, social channels) with Service Cloud Digital Engagement
- Enable the Amazon Connect in-app, web, and video calling experience within the agent console
- Route all channels including voice, cases, and chat with Salesforce Omni routing flows or Amazon Connect routing
