Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR " in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs Salesforce Contact — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Salesforce Contact Center with Amazon Connect (SCC-AC)

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Salesforce Contact Center with Amazon Connect (SCC-AC)
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Salesforce Contact Center with Amazon Connect integrates native digital and voice capabilities into Salesforce Service Cloud, delivering a unified experience for agents, streamlining operational efficiency and enhancing customer service interactions.”250 chars
Description	1144 / 2000 chars57% used	1028 / 2000 chars51% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Amazon Web Services (Partner Network)

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center \| IVR
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	★ 4
Languages	1 supported	1 supported
Listed since	May 2010	Mar 2025

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR 's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR 's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR 's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Salesforce Contact Center with Amazon Connect (SCC-AC)
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Salesforce Contact Center with Amazon Connect (SCC-AC)

With Salesforce Contact Center with Amazon Connect, companies can now seamlessly integrate their Salesforce CRM data and agent experience with Amazon Connect’s leading voice, digital channels, and routing capabilities. Salesforce users can innovate with personalized and responsive service across every touchpoint. Customers receive personalized, AI-powered self-service experiences across Amazon Connect voice and chat, quickly solving issues. For more complex inquiries, the seamless transition from self-service to agent-assistance connects customers to the right agent, who has a unified view of the customer’s data, issue, and interaction history in Salesforce Service Cloud. Integrated data and APIs empower agents with Amazon Connect Contact Lens real-time voice transcripts and supervisors with call monitoring in Salesforce Service Cloud. Salesforce admins can quickly deploy and configure an integrated contact center solution in minutes with Amazon Connect voice, digital channels and routing of Salesforce cases.

Top keywords

salesforce7×5.00%
amazon5×3.57%
amazon connect5×3.57%
connect5×3.57%
voice4×2.86%
contact3×2.14%
data3×2.14%
service3×2.14%
agent2×1.43%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Salesforce Contact Center with Amazon Connect (SCC-AC)

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Salesforce Contact Center with Amazon Connect (SCC-AC)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR ?