- Category rank
- #57 in Chat And Web Conferencing
- Price from
- €500 / company / month (EUR)
- Listing audit
- 69/100
HeroChat is a Salesforce AppExchange app by HEROFORGE.
HeroChat is the #57 ranked Chat And Web Conferencing app on Salesforce, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
HeroChat ranks #57 of 65 in Chat And Web Conferencing on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2023
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About HeroChat
HeroChat is an AI-integrated tool that optimizes customer support by offering a frustration-free solution with multilingual capabilities and meticulous conversation insights. Designed for global scalability and seamlessly integrated with Service Cloud.
How HeroChat works
Revolutionize your customer support operations with HeroChat, an AI-enabled communication tool that empowers your business to provide exceptional customer service. Seamlessly integrating with Salesforce Service Cloud, HeroChat offers a self-improving, frustration-free solution that facilitates immediate and accurate responses to customer inquiries.
Key features
- Multilingual capabilities: HeroChat can translate text accurately in over 150 languages, eradicating language barriers and streamlining your global customer service operations.
- Quality control: If a translation quality score falls below your company’s selected threshold, agents can easily request a retranslation.
- Real-time customer satisfaction insights: Get a clear understanding of customer satisfaction in real time, allowing you to adjust your strategies promptly.
- Text optimization: Agents can shorten, simplify, improve, or summarize any text with ease, ensuring clear and concise communication.
- Conversation summary and translation: At the end of a chat or when it's transferred to another agent, HeroChat provides a summarized and translated conversation, maintaining continuity in customer service regardless of location.
