Expertflow Cloud Contact Center for Salesforce AppExchange
Expertflow Cloud Contact Center is the #106 ranked telephony app on Salesforce, as a paid app, as of Sep 12, 2026.
Expertflow Cloud Contact Center is a Salesforce AppExchange app by Expertflow LLC.
AppRanks data: Expertflow Cloud Contact Center ranks #106 in Telephony on Salesforce AppExchange, placing it in the top 87% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Expertflow Cloud Contact Center is a newly-listed Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Expertflow LLC — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Expertflow Cloud Contact Center?
See Expertflow Cloud Contact Center's alternatives ranked by audit score, rating, and review velocity.
About Expertflow Cloud Contact Center
How Expertflow Cloud Contact Center works
Enhance your customer interactions with Expertflow CX, a versatile contact center solution.
Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots (Dialogflow, IBM Watson, Microsoft Botframework). Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex. Efficient Call Management: Utilize skill-based routing and media distribution for optimal agent performance. Comprehensive Reporting: Gain insights with detailed reporting. Voice Recording: Ensure quality and compliance with voice recording capabilities. Seamless Integration: Enjoy hassle-free SSO and LDAP integration.
Key features
- Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots
- Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex.
- Efficient Task Management: Utilize skill-based routing and media distribution for optimal agent performance.
- Voice Recording: Ensure quality and compliance with voice recording capabilities.
- Comprehensive Reporting: Gain insights with detailed reporting.
- Seamless Integration: Enjoy hassle-free SSO and LDAP integration.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call ManagementManage and track calls to improve communication efficiency and customer service.
- Multi-Channel CommunicationEngage customers through various communication channels seamlessly.
- ReportingGenerate and view reports on various metrics and data.
- Unlimited IntegrationsIntegrate with an unlimited number of third-party applications and services.
Category rankings
As of Sep 12, 2026- Telephony#106of 122Top 87%
- Agent Productivity#242of 308Top 79%
- Customer Service#835of 1,137Top 74%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Expertflow Cloud Contact Center ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
Competitors & alternatives
Expertflow Cloud Contact Center doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Expertflow Cloud Contact Center?
Expertflow Cloud Contact Center is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Expertflow LLC.
Is Expertflow Cloud Contact Center free?
Expertflow Cloud Contact Center does not offer a permanent free plan on Salesforce. Pricing starts at 27, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Expertflow Cloud Contact Center?
Expertflow Cloud Contact Center is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Expertflow Cloud Contact Center rank on Salesforce?
Expertflow Cloud Contact Center currently sits at position #106 in the Telephony category on Salesforce. That places it in the top 87% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.