AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment for Salesforce AppExchange
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is the #5 ranked ratings and reviews app on Salesforce, with a 5.0 average rating from 1 reviews, as a paid app, as of July 12, 2026.
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is a Salesforce AppExchange app by Zonka Feedback. With a rating of 5.0★ from 1 reviews, it currently ranks #5 in the Ratings And Reviews category.
AppRanks data: AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment ranks #5 in Ratings And Reviews on Salesforce AppExchange, placing it in the top 42% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is a category-leading Salesforce app with a limited review volume. It is listed in the Ratings And Reviews category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Zonka Feedback — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment
How AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment works
Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce.
CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates
UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant
TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce
Key features
- NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
- Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
- Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
- Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
- AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
- Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
- Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
- Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
- Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.
Category rankings
As of Jul 12, 2026- Ratings And Reviews#5of 12Top 42%
- Websites#19of 65Top 30%
- Surveys#28of 56Top 50%
- Field Service#39of 116Top 34%
- Dashboards And Reports#66of 240Top 28%
- Commerce#101of 560Top 19%
- Analytics#308of 898Top 35%
- Customer Service#317of 1,108Top 29%
- Marketing#319of 931Top 35%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment ranks for 27 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentimentdoesn't have curated competitor matchups yet. Other tracked ratings and reviews apps on Salesforce:
Frequently asked questions
What is AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2023. It is listed under the Ratings And Reviews category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zonka Feedback.
Is AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment free?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment does not offer a permanent free plan on Salesforce. Pricing starts at paid. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Ratings And Reviews category on Salesforce.
Where does AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment rank on Salesforce?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment currently sits at position #5 in the Ratings And Reviews category on Salesforce. That places it in the top 42% of 12 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment integrate with?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment support?
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment declares support for 17 languages on its Salesforce marketplace listing: ar, nl, en, fi, fr, de, with 11 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.