AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment for Salesforce
- Category rank
- #5 in Ratings And Reviews
- Listing audit
- 73/100
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is a Salesforce AppExchange app by Zonka Feedback. With a rating of 5.0★ from 2 reviews, it currently ranks #5 in the Ratings And Reviews category.
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment is the #5 ranked Ratings And Reviews app on Salesforce, with a 5.0 average rating from 2 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment ranks #5 of 12 in Ratings And Reviews on Salesforce. It holds a 5.0★ average from 2 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2023
Cons
- −Only 2 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment
How AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment works
Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce.
CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates
UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant
TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce
Key features
- NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
