Side-by-side comparison · 24 data points
nps.today is a CX survey platform that automates NPS, CSAT, and CES feedback across Sales, Service, and Marketing Cloud. Trigger surveys from Salesforce then sync responses back into Salesforce.
| nps.today | Your plug-and-play CX engine for Salesforce | Zonka Feedback | |
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Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.
| Metric | nps.today | Your plug-and-play CX engine for Salesforce | Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 7 | 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 3 tiers | — |
| Listed features | 7 | ★ 9 |
| Languages | 1 supported | 17 supported |
| Listed since | Jan 2021 | Jan 2023 |
Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT edges out nps.today | Your plug-and-play CX engine for Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: nps.today | Your plug-and-play CX engine for Salesforce at paid, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT; mid-market and enterprise admins with specific feature requirements should evaluate both — nps.today | Your plug-and-play CX engine for Salesforce's 7-review base may include the workflow context that matches your specific use case better than Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: nps.today | Your plug-and-play CX engine for Salesforce audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit
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| Keyword | nps.today | Your plug-and-play CX engine for Salesforce | Zonka Feedback |
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| nps csat | #1 | Not ranked |
| sync responses back | #1 | Not ranked |
| nps csat ces | #1 | Not ranked |
| automate customer feedback | Not ranked | #1 |
| customer feedback | Not ranked | #1 |
Both nps.today | Your plug-and-play CX engine for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT offer paid plans only. nps.today | Your plug-and-play CX engine for Salesforce starts at paid; Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Compare the per-tier features in the Pricing section above before committing.
Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to nps.today | Your plug-and-play CX engine for Salesforce (4.9★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. nps.today | Your plug-and-play CX engine for Salesforce has the deeper published review base (7 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
nps.today | Your plug-and-play CX engine for Salesforce typically suits early-stage and growth-mode teams based on its published review base (7 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. nps.today | Your plug-and-play CX engine for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.