Contact Center Analytics for Salesforce AppExchange
Contact Center Analytics is the #104 ranked telephony app on Salesforce, with a free plan available, as of Sep 12, 2026.
Contact Center Analytics is a Salesforce AppExchange app by NeuraFlash LLC.
AppRanks data: Contact Center Analytics ranks #104 in Telephony on Salesforce AppExchange, placing it in the top 86% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Contact Center Analytics is a newly-listed Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by NeuraFlash LLC — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Contact Center Analytics?
See Contact Center Analytics's alternatives ranked by audit score, rating, and review velocity.
About Contact Center Analytics
How Contact Center Analytics works
NeuraFlash is an Advanced AWS Partner with experience in the voice and automation space.
Our experience combined with our IP, helps you seamlessly migrate your legacy platform to Service Cloud Voice powered by Amazon Connect. Our team of Conversational Experience Designers, Speech Scientists, and AWS developers are all trained in unique and robust legacy platform expertise to support your migration.
NeuraFlash uses an IVR migration tool to assist in migrating IVRs from legacy platforms to Amazon Lex. The IVR Migration tool: ● Accelerates the adoption of Amazon Lex by providing a simple way to migrate existing IVR flows into an Amazon Lex instance and into Amazon Connect contact flows. ● Allows customers to quickly begin testing and deploying Amazon Lex bots, and only pay for what they use.
NeuraFlash can assist in reskilling and training your people on the new platform. During the migration, our team will become experts in your system, allowing them to train your staff in maintaining the new platform.
This offer includes assessing business needs, proving out a pilot or proof of concept, and developing and deploying a plan to migrate existing IVRs to Amazon Lex.
Key features
- Migrate Legacy IVR Expertise (Nuance, Cisco, Avaya, Genesys, etc) to Amazon Lex & Amazon Connect
- NeuraFlash brings mature IVR and Conversational AI expertise to help customers migrate large, complex IVRs from legacy platforms to Amazon Lex.
- Use the NeuraFlash IVR Migration Tool to accelerate the adoption of Amazon Lex and quickly begin testing and deploying your Lex chatbot
Category rankings
As of Sep 12, 2026- Telephony#104of 122Top 86%
- Customer Service#842of 1,137Top 75%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Contact Center Analytics ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
Competitors & alternatives
Contact Center Analytics doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Contact Center Analytics?
Contact Center Analytics is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2020. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NeuraFlash LLC.
Is Contact Center Analytics free?
Contact Center Analytics offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Contact Center Analytics?
Contact Center Analytics is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Contact Center Analytics rank on Salesforce?
Contact Center Analytics currently sits at position #104 in the Telephony category on Salesforce. That places it in the top 85% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Contact Center Analytics integrate with?
Contact Center Analytics lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.