Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents for Salesforce
- Category rank
- #10 in Telephony
- Price from
- $420 / user / year (USD)
- Listing audit
- 74/100
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents is a Salesforce AppExchange app by 360 Degree Cloud Technologies Pvt. Ltd.. With a rating of 5.0★ from 86 reviews, it currently ranks #10 in the Telephony category.
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents is the #10 ranked Telephony app on Salesforce, with a 5.0 average rating from 86 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents ranks #10 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 86 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +5.0★ average across 86 reviews
- +Listed on Salesforce since 2021
Cons
- −Only 86 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents
How Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents works
360 Textolic is an AI-powered customer communication platform that offers texting, calling, and 13 more channels along with a Salesforce Platform License to deliver a CRM-like experience without requiring a full CRM. Manage customer conversations, engage leads, automate follow-ups, and streamline communication from one platform.
Key capabilities:
➤ Multichannel texting- SMS, WhatsApp, RCS, Viber, and more
➤ Two-way messaging with AI-suggested replies
➤ Bulk SMS, mass text messaging, and targeted campaigns
➤ Multichannel drip campaigns and no-code messaging automation
➤ AI translation across messages and calls
➤ AI-powered compliance and intent-based opt-outs
➤ CTI, Dialer, Telephony, and Ringless Voicemail
➤ Conversation and sentiment analysis and engagement tracking
Use cases:
➤ 24/7 lead engagement and qualification
➤ Omnichannel support and service
➤ Round the clock inbound / outbound call handling
➤ Automated updates, follow ups, & reminders
CRM-like experience at a fraction of the cost of a traditional Salesforce CRM.
Key features
- SMS, WhatsApp & CTI - Omnichannel Cloud Communication Platform ✓ AI-powered SMS, WhatsApp, Viber, voicemail & CTI across 11+ channels ✓ Native call center platform & telephony with a Salesforce license ✓ Unified communication at fraction of separate SaaS
- Two-Way SMS & WhatsApp - AI Conversations for Lead Engagement ✓ SMS, WhatsApp & AI messaging for direct customer conversations ✓ Real-time two-way texting with personal touch & organization ✓ Conversational AI for sales service & lead engagement at scale
- Bulk SMS & WhatsApp Marketing - Campaigns for High-Volume Reach ✓ Bulk SMS, WhatsApp & mass text messaging campaigns for millions ✓ SMS marketing for promotions, updates & sales campaigns ✓ High-volume personalized messaging across Salesforce objects
- AI Drip Campaigns & SMS Automation - Nurturing ✓ AI-powered drip campaigns with SMS automation ✓ Automated messaging sequences for lead nurturing ✓ Timely journeys across SMS, WhatsApp & channels
- SMS Automation & Workflows - No-Code Triggers & Alerts ✓ SMS automation, messaging automation & Flow triggers without coding ✓ Timely SMS alerts & notifications based on business workflows ✓ Automate texting, WhatsApp notifications from Salesforce events
- SMS Compliance & TCPA - AI Safeguards for Messaging ✓ AI compliance monitoring & intent-based opt-outs for SMS & WhatsApp ✓ TCPA-compliant messaging automation across all channels ✓ Responsible SMS marketing with automated compliance safeguards
- CTI Power Dialer & Call Center - Voice Agent ✓ AI Voice Agent handles inbound/outbound calls & queries ✓ Native CTI, power dialer & call routing for outreach ✓ Cloud call center with efficient calling & logging
- Call Transcription & Sentiment Analysis - AI Agent Coaching ✓ Real-time call transcription & sentiment analysis for insights ✓ AI coaching with actionable guidance for agent performance ✓ Capture & review conversations for quality assurance & training
- SMS & Voice Translation - Language Support ✓ Real-time AI translation for SMS, WhatsApp, voice & text ✓ Communicate in customer's preferred language ✓ Multilingual support for global engagement
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (3)
role not classified yet
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.
- SMS Marketing CampaignsCreate and manage targeted SMS marketing campaigns.
- WhatsApp CRM IntegrationConnect your CRM with WhatsApp for seamless communication and customer engagement.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Telephony#10of 123Top 9%
- Marketing#37of 977Top 4%
- Customer Service#51of 1,158Top 5%
- Sales#76of 1,810Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents ranks for 79 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #2
- 3.sms textRank #4
Competitors & alternatives
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents doesn't have curated competitor matchups yet.Other tracked Telephony apps on Salesforce:
Looking to switch from Textolic- Text Messaging?
See Textolic- Text Messaging's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents?
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents is a Salesforce app by 360 Degree Cloud Technologies Pvt. Ltd., listed in Telephony. It holds a 5.0-star average from 86 reviews on Salesforce. It has been listed since 2021.
Is Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents free?
No. Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents has no free plan on Salesforce; the paid plan is $420 / user / year (USD). Listed plans: Default Plan.
Where does Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents rank on Salesforce?
Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents ranks #10 of 123 apps in Telephony on Salesforce.