Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center for Salesforce
By Ozonetel
- Category rank
- #42 in Telephony
- Price from
- $40 / user / month (USD)
- Listing audit
- 64/100
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is a Salesforce AppExchange app by Ozonetel. With a rating of 4.4★ from 10 reviews, it currently ranks #42 in the Telephony category.
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is the #42 ranked Telephony app on Salesforce, with a 4.4 average rating from 10 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center ranks #42 of 123 in Telephony on Salesforce. It holds a 4.4★ average from 10 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2019
Cons
- −Only 10 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
How Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center works
Omnichannel Contact Center Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX. A Unique Website Chat+Call Widget Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window. Multiple Go-to-Cloud Options with BYOC benefit Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.
Key features
- Run Omnichannel Contact Center within Salesforce Make & take calls within Salesforce with a unified view. Voice, chat, and SMS support - All within Salesforce. Single sign-on, screen pop, unified window, click to dial, and auto call logging.
- Empowered Workforce. Effortlessly orchestrate IVR flow with no coding. Leverage AI technology to automate workflow. 70+ reports, AI-powered speech analytics, live dashboard & screen recording for impeccable supervision & decision making.
- Unlock Critical Business Value That Impacts Bottomline. Faster time to market with 24hrs deployment. Zero coding. Zero CAPEX. Operate from anywhere. 99.99% uptime. HIPAA Compliant contact center solution with 24x7 white-glove support
