Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center for Salesforce AppExchange
By Ozonetel
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is the #47 ranked telephony app on Salesforce, with a 4.4 average rating from 10 reviews, as a paid app, as of Sep 9, 2026.
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is a Salesforce AppExchange app by Ozonetel. With a rating of 4.4★ from 10 reviews, it currently ranks #47 in the Telephony category.
AppRanks data: Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center ranks #47 in Field Service on Salesforce AppExchange, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is a well-rated Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Ozonetel — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?
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About Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
How Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center works
Omnichannel Contact Center Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX. A Unique Website Chat+Call Widget Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window. Multiple Go-to-Cloud Options with BYOC benefit Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.
Key features
- Run Omnichannel Contact Center within Salesforce Make & take calls within Salesforce with a unified view. Voice, chat, and SMS support - All within Salesforce. Single sign-on, screen pop, unified window, click to dial, and auto call logging.
- Empowered Workforce. Effortlessly orchestrate IVR flow with no coding. Leverage AI technology to automate workflow. 70+ reports, AI-powered speech analytics, live dashboard & screen recording for impeccable supervision & decision making.
- Unlock Critical Business Value That Impacts Bottomline. Faster time to market with 24hrs deployment. Zero coding. Zero CAPEX. Operate from anywhere. 99.99% uptime. HIPAA Compliant contact center solution with 24x7 white-glove support
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Automatic Call DistributionDistribute incoming calls to the right agents automatically.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Live MonitoringMonitor activities and performance in real-time for immediate insights.
Category rankings
As of Sep 9, 2026- Field Service#47of 119Top 40%
- Telephony#47of 122Top 39%
- Customer Service#300of 1,137Top 27%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is an app for Salesforce. It currently holds a 4.4-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Ozonetel.
Is Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center free?
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center does not offer a permanent free plan on Salesforce. Pricing starts at 40, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center rank on Salesforce?
Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center currently sits at position #47 in the Field Service category on Salesforce. That places it in the top 39% of 119 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.