Knowledge Article Feedback for Salesforce AppExchange
Knowledge Article Feedback is the #351 ranked marketing app on Salesforce, with a 2.9 average rating from 28 reviews, with a free plan available, as of July 11, 2026.
Knowledge Article Feedback is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.9★ from 28 reviews, it currently ranks #351 in the Marketing category.
AppRanks data: Knowledge Article Feedback ranks #351 in Marketing on Salesforce AppExchange, placing it in the top 38% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Knowledge Article Feedback is a mixed-rating Salesforce app with a limited review volume. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 28 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Limited review base (28) — ratings can shift significantly with new feedback
Looking to switch from Knowledge Article Feedback?
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About Knowledge Article Feedback
How Knowledge Article Feedback works
Knowledge Centered Service (KCS) is a methodology to help an organization best leverage Knowledge as a key asset of the business. A key practice of the KCS methodology is periodically evaluating your knowledge content quality. Users in a community have the option to assign articles a thumbs up or thumbs down vote but they can not indicate the reason the article is not relevant.
This Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution. With a simple click, community users can indicate whether an article was helpful/relevant. This crowdsourced feedback allows for continuous improvement.
This component tracks feedback from internal staff and Communities users. The organization that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people and tracking the status of feedback assigned. This information can then be incorporated into reports to track trends.
The article feedback is saved in 'Article Feedback' object. Article title, version, URL, type are captured. Check out the screenshot for more details.
Key features
- Setup Instructions: Install the package. Goto the community or lightning builder, search for 'Article Feedback' custom component. Drag it to the desired location.
- The (Choose a general reason) picklist values are configurable in the Custom Metadata type: 'Reasons'. Manage records here and that would automatically reflect in the component dropdown. Check 'Like' field for liked reasons.
- On click of thumbs up or down, you can enter the feedback. Navigate to the report 'Article Feedback Report' to get a quick glance of the feedbacks grouped by an article. You can navigate to the article feedback detail record for more details.
Category rankings
As of Jul 11, 2026- Marketing#351of 931Top 38%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Knowledge Article Feedback ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Knowledge Article Feedbackdoesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is Knowledge Article Feedback?
Knowledge Article Feedback is an app for Salesforce. It currently holds a 2.9-star rating from 28 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Knowledge Article Feedback free?
Knowledge Article Feedback offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Knowledge Article Feedback?
Knowledge Article Feedback is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Marketing category on Salesforce.
Where does Knowledge Article Feedback rank on Salesforce?
Knowledge Article Feedback currently sits at position #351 in the Marketing category on Salesforce. That places it in the top 38% of 931 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.