Is SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback cheaper?

Knowledge Article Feedback is the cheaper option — it offers a free plan (free). SurveyMonkey Enterprise for CX: Surveys for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

SurveyMonkey Enterprise for CX: Surveys for Salesforce has the higher average rating (4.9★ from 325 reviews) compared to Knowledge Article Feedback (2.9★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

It depends on what you're optimizing for. SurveyMonkey Enterprise for CX: Surveys for Salesforce fits better if you prioritize rating consistency; Knowledge Article Feedback is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

Both apps are one-click installs from the Salesforce AppExchange marketplace. SurveyMonkey Enterprise for CX: Surveys for Salesforce has more onboarding documentation maturity (325 reviews vs 28), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

SurveyMonkey Enterprise for CX: Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (325 reviews). Knowledge Article Feedback aligns more with early-stage and growth-mode stores (28 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between SurveyMonkey Enterprise for CX: Surveys for Salesforce and Knowledge Article Feedback?

Migration support varies by app and category. SurveyMonkey Enterprise for CX: Surveys for Salesforce and Knowledge Article Feedback both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Knowledge Article Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

SurveyMonkey vs Knowledge Article — Salesforce

SurveyMonkey Enterprise for CX vs Knowledge Article Feedback

Side-by-side comparison · 24 data points

SurveyMonkey Enterprise for CX

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

Shopifypaid

Change

1. Listing metadata

Field-level data

	SurveyMonkey Enterprise for CX	Knowledge Article Feedback
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Knowledge Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution.”158 chars
Description	1123 / 2000 chars56% used	1187 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	SurveyMonkey	Salesforce Labs

At a glance

9 metrics · auto-computed

Feature comparison between SurveyMonkey Enterprise for CX: Surveys for Salesforce and Knowledge Article Feedback
Metric	SurveyMonkey Enterprise for CX: Surveys for Salesforce	Knowledge Article Feedback
Rating	★ 4.9 ★	2.9 ★
Total reviews	★ 325	28
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Listed features	3	3
Review velocity (30d)	0 new	—
Languages	16 supported	1 supported
Listed since	Feb 2014	Jan 2019

Listed	February 5, 2014	January 30, 2019

Last updated	—	—

Keyword	SurveyMonkey Enterprise for CX	Knowledge Article Feedback
feedback	#3	#6
feedback form	#28	#37

8. Quality signals

Reviews · velocity · latest sentiment

Signal	SurveyMonkey Enterprise for CX	Knowledge Article Feedback
Average rating	4.9 ★ (325)	2.9 ★ (28)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

9. App details

Long-form description · keyword frequency

SurveyMonkey Enterprise for CX

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Knowledge Article Feedback

Knowledge Centered Service (KCS) is a methodology to help an organization best leverage Knowledge as a key asset of the business. A key practice of the KCS methodology is periodically evaluating your knowledge content quality. Users in a community have the option to assign articles a thumbs up or thumbs down vote but they can not indicate the reason the article is not relevant. This Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution. With a simple click, community users can indicate whether an article was helpful/relevant. This crowdsourced feedback allows for continuous improvement. This component tracks feedback from internal staff and Communities users. The organization that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people and tracking the status of feedback assigned. This information can then be incorporated into reports to track trends. The article feedback is saved in 'Article Feedback' object. Article title, version, URL, type are captured. Check out the screenshot for more details.

Top keywords

feedback9×4.95%
article7×3.85%
knowledge4×2.20%
content3×1.65%
users3×1.65%
allows2×1.10%
article content2×1.10%
article feedback2×1.10%

SurveyMonkey Enterprise for CX vs Knowledge Article Feedback

SurveyMonkey Enterprise for CX

1. Listing metadata

Knowledge Article Feedback

At a glance

AppRanks verdict

3. Features

4. Categories & rankings

5. Search rankings

8. Quality signals

9. App details

Frequently asked

Is SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback cheaper?

Which has better reviews, SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

Should I choose SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

Which is faster to set up, SurveyMonkey Enterprise for CX: Surveys for Salesforce or Knowledge Article Feedback?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between SurveyMonkey Enterprise for CX: Surveys for Salesforce and Knowledge Article Feedback?