Side-by-side comparison · 24 data points
FormAssembly is a secure data collection platform for organizations that need to manage sophisticated, mission-critical workflows that deliver information reliably into systems of record like Salesforce.
| FormAssembly | Knowledge Article Feedback | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Knowledge Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution.
| Metric | FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection | Knowledge Article Feedback |
|---|---|---|
| Rating | ★ 4.7 ★ | 2.9 ★ |
| Total reviews | ★ 424 | 28 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Listed features | ★ 4 | 3 |
| Review velocity (30d) | 0 new | — |
| Languages | 16 supported | 1 supported |
| Listed since | Jan 2007 | Jan 2019 |
Based on the data on this page, FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection is the stronger choice for most Salesforce AppExchange merchants — 4.7★ vs Knowledge Article Feedback's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Knowledge Article Feedback offers a free tier (free) while FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the larger user base (424 reviews vs 28), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Knowledge Article Feedback's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection; mid-market and enterprise merchants with specific feature requirements should evaluate both — Knowledge Article Feedback's 28-review base may include the workflow context that matches your specific use case better than FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection audit • Knowledge Article Feedback audit
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| Keyword | FormAssembly | Knowledge Article Feedback |
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| feedback form | #33 | #381 |
| Signal | FormAssembly | Knowledge Article Feedback |
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| Average rating | 4.7 ★ (424) | 2.9 ★ (28) |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Knowledge Article Feedback is the cheaper option — it offers a free plan (free). FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the higher average rating (4.7★ from 424 reviews) compared to Knowledge Article Feedback (2.9★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection fits better if you prioritize rating consistency; Knowledge Article Feedback is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has more onboarding documentation maturity (424 reviews vs 28), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection typically suits early-stage and growth-mode stores based on its review-base composition (424 reviews). Knowledge Article Feedback aligns more with early-stage and growth-mode stores (28 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection and Knowledge Article Feedback both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Knowledge Article Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.