Netomi Virtual Agent is the #942 ranked customer service app on Salesforce, as a paid app, as of Sep 7, 2026.
Netomi Virtual Agent is a Salesforce AppExchange app by Netomi.
AppRanks data: Netomi Virtual Agent ranks #942 in Customer Service on Salesforce AppExchange, placing it in the top 85% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Netomi Virtual Agent is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Netomi — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Netomi Virtual Agent
How Netomi Virtual Agent works
Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll see agent productivity and customer satisfaction rise significantly, while key metrics like first response rate and average response time drop.
Your virtual agent will resolve over 50% of your incoming cases in seconds, without human interaction. Your customers no longer have to wait for a response to service requests. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team.
Build a workforce multiplier, the smart way - Give time back to customers and agents so they can focus on more meaningful work - Get smarter and more attuned with your customers as your AI keeps learning - Deliver consistent resolutions across your customer base
Listen and resolve — don’t merely respond - Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU - Integrate with core business systems including E-commerce and CRM platforms for meaningful, personalized resolutions
Key features
- Delegate specific use cases to the Virtual Agent to resolve cases immediately without any human intervention. Significantly reduce response and resolution times.
- Leverage AI-powered recommended replies to help your agents work faster. Boost agent productivity and give them time back to focus on more complex cases.
- Train from historic case data or select from our pre-trained AI conversational and industry-specific skills. Launch quickly and see value sooner.
Category rankings
As of Sep 7, 2026- Customer Service#942of 1,112Top 85%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Netomi Virtual Agent ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.virtualRank #2
- Rank #10
Competitors & alternatives
Netomi Virtual Agent doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Netomi Virtual Agent?
Netomi Virtual Agent is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2020. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Netomi.
Is Netomi Virtual Agent free?
Netomi Virtual Agent does not offer a permanent free plan on Salesforce. Pricing starts at 6000, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Netomi Virtual Agent?
Netomi Virtual Agent is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Netomi Virtual Agent rank on Salesforce?
Netomi Virtual Agent currently sits at position #942 in the Customer Service category on Salesforce. That places it in the top 85% of 1,112 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.