Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR for Salesforce
- Category rank
- #99 in Telephony
- Price from
- €15 / user / month (EUR)
- Listing audit
- 70/100
Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR is a Salesforce AppExchange app by Orange Business.
Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR is the #99 ranked Telephony app on Salesforce, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR ranks #99 of 123 in Telephony on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2021
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR
How Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR works
Create easy, enjoyable, and effective customer experiences thanks to Flexible Contact Center with Salesforce. Simplify your administration: -Deploy quickly and maintain easily -Eliminate the need for other applications thanks to full integration with Salesforce -Manage your solution independently via the Selfcare tool Increase productivity: -Decrease the amount of training needed by having agents use a single interface -Reduce agent effort and call handling times due to a complete work environment -Make better decisions thanks to a 360 degree vision of your customers and unified reporting Personalize customer interactions: -Identify calls and route them to the right agent at the right time -Trace all interactions and automatically note call details in Salesforce -Empower teams to deliver quality service across any channel
Key features
- Flexible Contact Center is a cloud solution with ready-to-use integration with Salesforce. It utilizes the power of Orange as a leading telecom operator to deliver high quality voice services, handle your call flows, and guarantee security.
- An intuitive interface gives you a unified view of omni-channel interactions. It offers agents and supervisors a complete work environment directly within Salesforce, eliminating the need for multiple applications and increasing your teams’ efficiency.
- Reporting and data analysis from Salesforce are cross-referenced with Flexible Contact Center Statistics, helping you gain insight into your customers and enabling you to optimize each interaction.
