- Category rank
- #44 in Telephony
- Price from
- €20 / user / month (EUR)
thinkConnect CTI Connector for Salesforce is a Salesforce AppExchange app by NTS. With a rating of 5.0★ from 2 reviews, it currently ranks #44 in the Telephony category.
thinkConnect CTI Connector for Salesforce is the #44 ranked Telephony app on Salesforce, with a 5.0 average rating from 2 reviews, as a paid app, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
thinkConnect CTI Connector for Salesforce ranks #44 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 2 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2017
Cons
- −Only 2 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About thinkConnect CTI Connector for Salesforce
How thinkConnect CTI Connector for Salesforce works
MAIN FEATURES:
> NATIVE CRM INTEGRATION: Thanks to the thinkConnect native integration with Salesforce, your agents will be able to match call activities with any business process and/or workflow your organization has already defined. Salesforce administrators can easily integrate, customize and configure the CTI component.
> CLICK-TO-DIAL: Click on any phone field in any object to automatically dial using your softphone, handset or mobile extension.
> OMNI-CHANNEL INTEGRATION: Centralize operations across all channels including voice. Supports blended agents by adding telephony to Salesforce Omni-Channel.
> INBOUND CALLS POP-UP: View your customer related information before the call is connected by matching on phone number.
> CALLS REPORT: Automatically report inbound and outbound calls in your Salesforce activity objects. Add wrap-up notes at the end of any call.
> CALL TRANSFERS AND CONFERENCES: Easily transfer calls (blind and consutative) and initiate conference calls.
> MULTI-PBX SUPPORT: Avaya, Genesys, Cisco, Altitude, Enghouse – Presence Suite, Asterisk. (more coming soon).
Key features
- NATIVE: Its native integration enhances the call center agents experience thanks to the frictionless access with Salesforce business objects, Omnichannel, agents console and lots of details related to call wrap-up actions and reporting.
