Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds for Salesforce AppExchange
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is the #44 ranked telephony app on Salesforce, with a 5.0 average rating from 5 reviews, as a paid app, as of June 13, 2026.
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is a Salesforce AppExchange app by Cisco Systems, Inc.. With a rating of 5.0★ from 5 reviews, it currently ranks #44 in the Telephony category.
AppRanks data: Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds ranks #44 in Telephony on Salesforce AppExchange, placing it in the top 38% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Cisco Systems, Inc. — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
How Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds works
- Agent Screen Pop
- Call Control
- Click-to-call
- Agents, Teams, Sites
- Toll-free Numbers
- Queues
- Roles
- Hours of Operation
- IVR Call Flow
- Routing Rules
- Reporting
- Recording
- Monitoring
Key features
- Open CTI Integration with Agent Screen Pop, Call Controls and Click-to-call
- Call Center Build, Administration and Management within Salesforce
- Call Center Data, IVR, Routing Rules and Reporting within Salesforce
Category rankings
As of Jun 13, 2026- Telephony#44of 116Top 38%
- Customer Service#360of 1,091Top 33%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is an app for Salesforce. It currently holds a 5.0-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Cisco Systems, Inc..
Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds free?
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds does not offer a permanent free plan on Salesforce. Pricing starts at 99, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds rank on Salesforce?
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds currently sits at position #44 in the Telephony category on Salesforce. That places it in the top 38% of 116 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds support?
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds declares support for 2 languages on its Salesforce marketplace listing: en, ja. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.