Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds for Salesforce
- Category rank
- #48 in Telephony
- Price from
- $99 / user / month (USD)
- Listing audit
- 67/100
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is a Salesforce AppExchange app by Cisco Systems, Inc.. With a rating of 5.0★ from 5 reviews, it currently ranks #48 in the Telephony category.
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds is the #48 ranked Telephony app on Salesforce, with a 5.0 average rating from 5 reviews, as a paid app, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds ranks #48 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 5 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2014
Cons
- −Only 5 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
How Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds works
- Agent Screen Pop
- Call Control
- Click-to-call
- Agents, Teams, Sites
- Toll-free Numbers
- Queues
- Roles
- Hours of Operation
- IVR Call Flow
- Routing Rules
- Reporting
- Recording
- Monitoring
Key features
- Open CTI Integration with Agent Screen Pop, Call Controls and Click-to-call
- Call Center Build, Administration and Management within Salesforce
- Call Center Data, IVR, Routing Rules and Reporting within Salesforce
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (3)
role not classified yet
