Webex Contact Center CTI Connector for Salesforce
free_to_install
- Category rank
- #76 in Telephony
- Listing audit
- 64/100
Webex Contact Center CTI Connector for Salesforce is a Salesforce AppExchange app by Cisco Systems, Inc.
Webex Contact Center CTI Connector for Salesforce is the #76 ranked Telephony app on Salesforce, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Webex Contact Center CTI Connector for Salesforce ranks #76 of 123 in Telephony on Salesforce. It has no reviews on Salesforce yet.
Pros
- +Listed on Salesforce since 2012
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Webex Contact Center CTI Connector for Salesforce
Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.
How Webex Contact Center CTI Connector for Salesforce works
Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.
Benefits:
- Agents have contact center functionality embedded within Salesforce. No need to flip between apps. Improves first contact resolution.
- Unified reporting is available for contact center interaction with Salesforce interaction; no need to consolidate the data, which improves supervisor productivity.
- Automatic customer record screen pop allows agent to preview matching record details before accepting a call, reducing customer wait time
- Integrated workforce optimization, outbound campaigns, and predictive analytics give you everything you need for a high-performing contact center in the cloud
Key features
- Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and stability you have come to expect from Cisco. Connector features:
- • Free and included with your Webex Contact Center license • Pre-built connectors are plug-and-play, easy to configure and install • Manage customer calls (inbound and click-to-dial outbound) with an integrated agent desktop in Salesforce
