Webex Contact Center for Salesforce for Salesforce AppExchange
Webex Contact Center for Salesforce is the #80 ranked telephony app on Salesforce, with a free plan available, as of Sep 10, 2026.
Webex Contact Center for Salesforce is a Salesforce AppExchange app by Cisco Systems, Inc.
AppRanks data: Webex Contact Center for Salesforce ranks #80 in Telephony on Salesforce AppExchange, placing it in the top 66% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Webex Contact Center for Salesforce is a newly-listed Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Cisco Systems, Inc — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Webex Contact Center for Salesforce
How Webex Contact Center for Salesforce works
Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.
Benefits:
- Agents have contact center functionality embedded within Salesforce. No need to flip between apps. Improves first contact resolution.
- Unified reporting is available for contact center interaction with Salesforce interaction; no need to consolidate the data, which improves supervisor productivity.
- Automatic customer record screen pop allows agent to preview matching record details before accepting a call, reducing customer wait time
- Integrated workforce optimization, outbound campaigns, and predictive analytics give you everything you need for a high-performing contact center in the cloud
Key features
- Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and stability you have come to expect from Cisco. Connector features:
- • Free and included with your Webex Contact Center license • Pre-built connectors are plug-and-play, easy to configure and install • Manage customer calls (inbound and click-to-dial outbound) with an integrated agent desktop in Salesforce
- • Out-of-the-box Webex Contact Center + CRM activity report via Salesforce • Automatically create customer call activity logs with customizable call wrap-up codes • On-demand recording
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Contact Center CapabilitiesEnhance customer service with tools designed for efficient contact center operations.
Category rankings
As of Sep 10, 2026- Telephony#80of 122Top 66%
- Customer Service#644of 1,137Top 57%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Webex Contact Center for Salesforce ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #10
- Rank #11
- 3.contactRank #29
Competitors & alternatives
Webex Contact Center for Salesforce doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Webex Contact Center for Salesforce?
Webex Contact Center for Salesforce is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2012. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Cisco Systems, Inc.
Who uses Webex Contact Center for Salesforce?
Webex Contact Center for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Webex Contact Center for Salesforce rank on Salesforce?
Webex Contact Center for Salesforce currently sits at position #80 in the Telephony category on Salesforce. That places it in the top 66% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.