- Category rank
- #38 in Telephony
- Price from
- $8.45 / user / month (USD)
- Listing audit
- 66/100
CTI Connector for Genesys is a Salesforce AppExchange app by TTEC Digital, LLC. With a rating of 5.0★ from 1 reviews, it currently ranks #38 in the Telephony category.
CTI Connector for Genesys is the #38 ranked Telephony app on Salesforce, with a 5.0 average rating from 1 review, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
CTI Connector for Genesys ranks #38 of 123 in Telephony on Salesforce. It holds a 5.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2012
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About CTI Connector for Genesys
How CTI Connector for Genesys works
Other features include screen pops, custom and generic integrations, notifications and more.
Feature highlights:
- Compatible with Omni-Channel, supporting Genesys Inbound Voice, Outbound, iWD, E-Mail and Chat
- Easy integrations through JavaScript APIs
- Open CTI that allows customizations of other features
- Multiple configurable screen-pops per interaction
- A light, ultra-fast tool bar design
- Supports Salesforce Lightning Experience
Why Aria’s CTI Connector for Genesys?
CTI Connector for Genesys enables contact centers to easily build custom integrations and features through JavaScript APIs.
Soft features make a difference. Aria’s CTI Connector for Genesys has a broader feature set:
- Notifications
- Custom fields
- Custom tasks
- Ready on mark done
- Transfer on release
- Statistics display
- Custom links
Key features
- Greatly reduces the effort and the time in customization and configuration
- Increases efficiency by automatically delivering Salesforce screen pops to agents
