3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management for Salesforce
By 3CLogic
- Category rank
- #47 in Telephony
- Listing audit
- 66/100
3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management is a Free Salesforce AppExchange app by 3CLogic. With a rating of 4.4★ from 8 reviews, it currently ranks #47 in the Telephony category.
3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management is the #47 ranked Telephony app on Salesforce, with a 4.4 average rating from 8 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management ranks #47 of 123 in Telephony on Salesforce. It holds a 4.4★ average from 8 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2012
Cons
- −Only 8 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About 3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management
How 3CLogic | IVR | ACD | Predictive Dialer | Call Center | Lead Management works
With 3CLogic's complete suite of inbound, outbound, and blended contact center solutions, improve sales initiatives, adapt to changes in customer demand or market trends, and enhance the overall customer experience.
Sales/Marketing: - Improve rep efficiency with powerful lead management. - Facilitate rep activities with CRM and WFM integrations with click-to-call features. - Focus on calling the best prospects with DNC screening, predictive and preview dialing. - Seamlessly manage prospects with efficient call-back scheduling. - Monitor rep performance with real-time reporting and business intelligence. - Enhance your reps skills with supervisor training tools, including barge-in and whisper.
Service/Support:
- Allow customers to contact you anytime and anyhow with multichannel communications (phone, email, text, and chat). - Enhance client retention and satisfaction with efficient call routing. - Favor your most important customers with our call prioritization feature. - Maintain consistent customer service with advanced agent scripting engine guiding your agents. - Keep a flexible workforce and hire the right skills with remote agent capabilities.
Key features
- Inbound, Outbound, Blended Call Center Solutions
- Complete CRM Integration with Salesforce and other 3rd Party Applications (WFM, Ticketing Systems, PBX)
