Conversive Live and Automated Chat for Salesforce

Conversive’s Enterprise Chat Solution for Salesforce.com gives your customer a superior experience, while providing dramatic savings in time and effort. Conversive’s game-changing live and automated chat solution is now available with a powerful integration into Salesforce.com. This combined solution automatically performs common tasks, and opens cases and leads. Get even more value out of your Salesforce platform.

Conversive provides customers with prompt, friendly interactions that always provide a great experience. Contact centers gain efficiency and savings. With Salesforce.com Conversive provides a new standard for work flow and customer experience. The power of these two systems when combined must be seen to be believed.

Some of Conversive’s most important capabilities are: 1. Look up existing Contacts automatically and associate the chat with that Contact. 2. Look up or create Leads automatically and associate the chat with that Lead. 3. Look up an existing Account for the visitor's organization automatically and associate the chat with that Account. 4. Create a Case for a service issue automatically. 5. Close a Case automatically.