Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice for Salesforce AppExchange
By Genesys
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice is the #60 ranked telephony app on Salesforce, with a 3.7 average rating from 10 reviews, as a paid app, as of Sep 11, 2026.
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice is a Salesforce AppExchange app by Genesys. With a rating of 3.7★ from 10 reviews, it currently ranks #60 in the Telephony category.
AppRanks data: Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice ranks #60 in Telephony on Salesforce AppExchange, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice is a mixed-rating Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Genesys — established developer track record
Cons
- −Average rating below 4.0 (3.7★) — read recent low-star reviews before committing
- −Limited review base (10) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice?
See Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice's alternatives ranked by audit score, rating, and review velocity.
About Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice
How Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice works
Salesforce has announced that Open CTI will reach End of Life (EoL) on February 28, 2028. As a result, this Genesys Cloud for Salesforce Open CTI integration will also be retired on that date.
There is no immediate impact on current services or operations. Genesys Cloud operates independently of Open CTI and will remain unaffected.
Customers should begin planning migration to supported experiences to ensure continuity and access to future innovation. Recommended options include:
CX Cloud from Genesys and Salesforce: A future-ready foundation supporting evolving customer needs, including greater scalability and AI-driven innovation. Choose this if agents need to work within Salesforce with natively embedded Genesys capabilities.
Native Genesys Cloud user interface: Choose this if agents can work directly in Genesys Cloud and do not require Open CTI within Salesforce. Salesforce CRM data can still be accessed and actioned.
Migration timelines vary by organizational needs and readiness. There is no expected downtime, as Open CTI and the other recommended options can run concurrently during transition.
Key features
- Simplified deployment and maintenance: A pre-packaged, cloud-based integration that is easily deployed by everyday admins or non-developers with powerful features that work instantly so you can get your agents up and running in minutes.
- Boost agent productivity and customer satisfaction: Provide updates on the status of cases first through a self-service chatbot or voicebot. Or, if human support is needed, route interactions to an agent with full customer, case and historical context.
- Limitless extension: Combining strength with strength, IT designs how to best unify the desktop, routing, orchestration and automation capabilities of both platforms using no-code tools, open APIs, the Genesys Cloud for Salesforce SDK and other dev tools.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- CTI IntegrationIntegrate computer telephony systems for streamlined communication.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
- Unlimited IntegrationsIntegrate with an unlimited number of third-party applications and services.
Category rankings
As of Sep 12, 2026- Telephony#60of 122Top 50%
- Customer Service#457of 1,137Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #7
- 2.chatbotRank #80
Competitors & alternatives
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice is an app for Salesforce. It currently holds a 3.7-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Genesys.
Is Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice free?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice rank on Salesforce?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice currently sits at position #60 in the Telephony category on Salesforce. That places it in the top 49% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice integrate with?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice support?
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice declares support for 15 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 9 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.