Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer for Salesforce
By Genesys
- Category rank
- #59 in Telephony
- Price from
- $15 / user / month (USD)
- Listing audit
- 72/100
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer is a Salesforce AppExchange app by Genesys. With a rating of 3.7★ from 10 reviews, it currently ranks #59 in the Telephony category.
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer is the #59 ranked Telephony app on Salesforce, with a 3.7 average rating from 10 reviews, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer ranks #59 of 123 in Telephony on Salesforce. It holds a 3.7★ average from 10 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2016
Cons
- −Average rating below 4.0 (3.7★) — read recent low-star reviews before committing
- −Only 10 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
How Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer works
Salesforce has announced that Open CTI will reach End of Life (EoL) on February 28, 2028. As a result, this Genesys Cloud for Salesforce Open CTI integration will also be retired on that date.
There is no immediate impact on current services or operations. Genesys Cloud operates independently of Open CTI and will remain unaffected.
Customers should begin planning migration to supported experiences to ensure continuity and access to future innovation. Recommended options include:
CX Cloud from Genesys and Salesforce: A future-ready foundation supporting evolving customer needs, including greater scalability and AI-driven innovation. Choose this if agents need to work within Salesforce with natively embedded Genesys capabilities.
Native Genesys Cloud user interface: Choose this if agents can work directly in Genesys Cloud and do not require Open CTI within Salesforce. Salesforce CRM data can still be accessed and actioned.
Migration timelines vary by organizational needs and readiness. There is no expected downtime, as Open CTI and the other recommended options can run concurrently during transition.
Key features
- Simplified deployment and maintenance: A pre-packaged, cloud-based integration that is easily deployed by everyday admins or non-developers with powerful features that work instantly so you can get your agents up and running in minutes.
- Boost agent productivity and customer satisfaction: Provide updates on the status of cases first through a self-service chatbot or voicebot. Or, if human support is needed, route interactions to an agent with full customer, case and historical context.
- Limitless extension: Combining strength with strength, IT designs how to best unify the desktop, routing, orchestration and automation capabilities of both platforms using no-code tools, open APIs, the Genesys Cloud for Salesforce SDK and other dev tools.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (3)
role not classified yet
- CTI IntegrationIntegrate computer telephony systems for streamlined communication.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
- Unlimited IntegrationsIntegrate with an unlimited number of third-party applications and services.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Telephony#59of 123Top 48%
- Customer Service#456of 1,161Top 40%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #7
- 2.chatbotRank #74
Competitors & alternatives
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer doesn't have curated competitor matchups yet.Other tracked Telephony apps on Salesforce:
Looking to switch from Genesys Cloud CTI Adapter?
See Genesys Cloud CTI Adapter's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer?
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer is a Salesforce app by Genesys, listed in Telephony. It holds a 3.7-star average from 10 reviews on Salesforce. It has been listed since 2016.
Is Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer free?
No. Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer has no free plan on Salesforce; the paid plan is $15 / user / month (USD). Listed plans: Default Plan.
Where does Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer rank on Salesforce?
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer ranks #59 of 123 apps in Telephony on Salesforce.