Automated CSAT Survey for Salesforce AppExchange
Automated CSAT Survey is the #13 ranked surveys app on Salesforce, with a 4.5 average rating from 8 reviews, with a free plan available, as of Sep 12, 2026.
Automated CSAT Survey is a Salesforce AppExchange app by Dean Infotech Pvt Ltd. With a rating of 4.5★ from 8 reviews, it currently ranks #13 in the Surveys category.
AppRanks data: Automated CSAT Survey ranks #13 in Surveys on Salesforce AppExchange, placing it in the top 23% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Automated CSAT Survey is a highly rated Salesforce app with a limited review volume. It is listed in the Surveys category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.5★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Dean Infotech Pvt Ltd — established developer track record
Cons
- −Limited review base (8) — ratings can shift significantly with new feedback
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About Automated CSAT Survey
How Automated CSAT Survey works
The Media Survey Solution is a comprehensive tool designed to enhance your customer engagement strategies. This solution, built on Salesforce technology, automates the distribution and collection of customer feedback, effectively boosting response rates and providing real-time insights. With our solution, businesses can elevate their CSAT strategies to new heights, forging stronger connections with their customers, and driving continuous growth and success in today's competitive landscape. Experience a new level of customer engagement and data-driven growth with the Media Survey Solution.
Key features
- Automated Sending Process using intelligent Apex classes, email alerts, and batch processing, ensuring timely delivery and increasing response rates.
- Reminder System sends gentle reminders to customers who have not completed the survey.
- Centralized Data Storage: All survey responses are securely stored in a dedicated custom object within Salesforce.
- User-Friendly Interface: Offers an intuitive and user-friendly survey interface.
- Real-Time Insights identify areas for improvement through real-time data analysis and reporting.
- Flexible Configurations allows businesses to tailor survey parameters and reminders.
- Company-Wide Email Integration: Simplifies survey distribution.
- Unsubscribe Feature: Ensures customer-centric communication by offering an easy opt-out option, respecting user preferences, and adhering to regulations.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Real-Time AnalyticsAnalyze data as it happens for immediate insights.
Category rankings
As of Sep 12, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Automated CSAT Survey ranks for 11 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Automated CSAT Survey doesn't have curated competitor matchups yet. Other tracked surveys apps on Salesforce:
Frequently asked questions
What is Automated CSAT Survey?
Automated CSAT Survey is an app for Salesforce. It currently holds a 4.5-star rating from 8 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Surveys category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Dean Infotech Pvt Ltd.
Is Automated CSAT Survey free?
Automated CSAT Survey offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Automated CSAT Survey?
Automated CSAT Survey is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys category on Salesforce.
Where does Automated CSAT Survey rank on Salesforce?
Automated CSAT Survey currently sits at position #13 in the Surveys category on Salesforce. That places it in the top 23% of 57 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Automated CSAT Survey integrate with?
Automated CSAT Survey lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Experience Cloud, Sales Cloud, Service Cloud, Experience Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.