Side-by-side comparison · 24 data points
Media Survey Solution offers a automated and user-friendly approach for collecting and analyzing customer feedback, allowing businesses to continually enhance their customer satisfaction strategies.
| Automated CSAT Survey | GetFeedback | |
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| Description | ||
| Screenshots | — | — |
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SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| Metric | Automated CSAT Survey | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.9 ★ |
| Total reviews | 8 | ★ 325 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Listed features | ★ 8 | 3 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 16 supported |
| Listed since | Sep 2023 | Feb 2014 |
Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Automated CSAT Survey's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Automated CSAT Survey offers a free tier (free) while GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Automated CSAT Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Automated CSAT Survey's 8-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Automated CSAT Survey audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit
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| Last updated | — | — |
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| Keyword | Automated CSAT Survey | GetFeedback |
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| survey | #3 | #11 |
| automate customer feedback | #9 | #6 |
| csat | #12 | #7 |
| customer feedback surveys | #11 | #10 |
| surveys | #17 | #8 |
No tracked changes.
| Signal | Automated CSAT Survey | GetFeedback |
|---|---|---|
| Average rating | 4.5 ★ (8) | 4.9 ★ (325) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Automated CSAT Survey is the cheaper option — it offers a free plan (free). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the higher average rating (4.9★ from 325 reviews) compared to Automated CSAT Survey (4.5★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Automated CSAT Survey typically suits early-stage and growth-mode teams based on its published review base (8 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Automated CSAT Survey and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Automated CSAT Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
