Side-by-side comparison · 24 data points
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Tidio ‑ Live Chat & AI Chatbot | Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
Converts customer support inquiries into the service tickets. Streamline customer support.
| Metric | Tidio ‑ Live Chat & AI Chatbot | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.2k | 6 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | ★ 5 | 3 |
| Featured placements | 3 | — |
| Review velocity (30d) | 32 new | — |
| Languages | 6 supported | 1 supported |
| Listed since | Jul 2014 | May 2017 |
Webkul Helpdesk Support‑UVdesk edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Tidio ‑ Live Chat & AI Chatbot at Free plan available, Webkul Helpdesk Support‑UVdesk at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,226 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Webkul Helpdesk Support‑UVdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Webkul Helpdesk Support‑UVdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,226-review base may include the workflow context that matches your specific use case better than Webkul Helpdesk Support‑UVdesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tidio ‑ Live Chat & AI Chatbot audit • Webkul Helpdesk Support‑UVdesk audit
| Listed |
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| Last updated | — | — |
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| Keyword | Tidio ‑ Live Chat & AI Chatbot | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| live chat | #1 | Not ranked |
| live chat app | #1 | Not ranked |
| help desk software | #1 | Not ranked |
| helpdesk software | Not ranked | #36 |
| helpdesk | Not ranked | #42 |
Not featured in any section recently.
No tracked changes.
| Signal | Tidio ‑ Live Chat & AI Chatbot | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Average rating | 4.8 ★ (1.2k) | 5.0 ★ (6) |
| Rating distribution | 586% 48% 31% 22% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +3 | — |
| Reviews · last 30 days | +32 | — |
| Reviews · last 90 days | +106 | — |
Both Tidio ‑ Live Chat & AI Chatbot and Webkul Helpdesk Support‑UVdesk offer paid plans only. Tidio ‑ Live Chat & AI Chatbot starts at Free plan available; Webkul Helpdesk Support‑UVdesk starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Webkul Helpdesk Support‑UVdesk has the higher average rating (5.0★ from 6 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.8★ from 1,226 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Tidio ‑ Live Chat & AI Chatbot fits better if you prioritize broader integrations; Webkul Helpdesk Support‑UVdesk is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,226 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Autonomo e in grado di gestire bene le richieste dei clienti.
Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas. Fácil, rápido e objetivo.
Tres bonne appli
We used Tidio in the past and are now coming back to it for the Real-Time Visitor Monitoring, Cart View, Conversational AI (Lyro), and for the affordability and ease of use that we missed. Tidio gives so much value without being complicated to setup, its a nice change, and also a great application!
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
No reviews yet.
Tidio ‑ Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (1,226 reviews). Webkul Helpdesk Support‑UVdesk aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Tidio ‑ Live Chat & AI Chatbot and Webkul Helpdesk Support‑UVdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Webkul Helpdesk Support‑UVdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
